Simply. Help Your Customers

In interactive voice response, The system has simplified the work of the customer service agent, as the system instantly answers incoming calls. In the event that a customer contacts the company with a question about the services offered, IVR will instantly provide the caller with a list of relevant services, reducing the caller’s time in the queue.

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IVR Benefits

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Improves
Customer Satisfaction

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Better
Service

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Faster
Process

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Non-stop
Availability

IVR Features

Directly activated from your app via API, ZIWO call masking platform will call both the delivery driver and the customer and make the connection. Both numbers will stay invisible to each party, avoiding off-platform calls.

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Skill Based
Call Routing

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Click to
IVR

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Call
Recording

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IVR Reporting
Option

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Custom IVR
Programming

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Self-service
Actions