Cloud Contact Center Pricing Made Easy
Cloud Business Phone System
40 USD per user/month
Minimum of 3 users
FEATURES
Softphone for desktop
Free Standard IVR(Interactive Voice Response)
Inbound Roaming Agent
Free Standard DID (Subject to Local Regulations)
Cloud Contact Center
109 USD per user/month
FEATURES
Everything in Cloud Business Phone System, plus:
Free Admin User licenses
Mobile App for Android & iOS
18+ CRM Plugins & API-Web hooks
Unlimited call recordings
Advanced analytics and live dashboard
Advanced sales features like auto-dialer and call queue management
Advanced support features like smart routing and call recording
WhatsApp conversation *processing fees apply
24/7 Support
Enterprise
Need Custom Solution? Our Sales team is here to assist you
FEATURES
Everything in Cloud Contact Center, plus:
Private or Public Cloud
Bring your own SIP trunk
Custom Data Storage Policy
Custom Integration
24/7 Support
Advanced IVR
Workflows
Starting 29 USD per month
including 3,000 requests
WhatsApp Chatbot
199 USD per month
including 1,700 sessions
ZIWO AI Intelligence
Starting 100 USD per month
Call Transcript
Call Summary
Call Translation
Sentiment Analysis
Call Tagging
Language Detection
ZIWO AI Voice Agent
0.25 USD per minute
Multilingual (incl. Arabic)
Real-time call handling
24/7 availability
Easy agent creation
Transfer to agents
CRM integration
Join thousands of businesses transforming customer interactions.
Cloud telephony and call center software deployed instantly
Features Built for Exceptional Customer Experience
Cloud-Agnostic & Flexible
Robust Security & Compliance with ISO 27001 Certification
Real-Time Analytics & Live Monitoring
>99.99% Uptime Guaranteed
24/7 Local Expert Support
Seamless Omnichannel Customer Experience
Frequently asked questions
Everything you need to know about the product and billing.
No we don't charge for the administrator accesses, but they can't make any call.
Yes. We are charging separately for the telephone calls at a rate which is generally similar to what you would pay with your local telecom company. To enjoy calling and messaging with ZIWO, you need to pre credit/top-up a telecom account that will be used for each call or paid message.
Yes, provided that you have what local regulators are requiring. Certain numbers are restricted to local operating companies and require a proof of address. Rules might change overtime.
Yes. All the phone calls are processed by local telecom companies and we strictly follow local regulations and requirements.
ZIWO can deploy on any type of public or private cloud, so we just follow what you want. By default we will host in top tier data centers such as Google Cloud, Microsoft Azure or AWS
Yes you may increase the number of license anytime with immediate effect, or decrease with effect at the beginning of the following month.
Yes. You can mix different type of licences on the same ZIWO platform: customer facing users like sales rep, support, drivers... and non customer-facing users, so that they can all communicate together.
If you no longer wish to use ZIWO, you may cancel at any time with a 30 days notice. You will receive a pro-rated credit with ZIWO for the unused telecom credits. Licences will remain active until the end of the billing cycle and not renew.
Yes, even thought our price list is in USD, we currently accept equivalent payments in multiple currencies with more currencies being added soon: USD, EUR, AED, SAR and INR (customers based in India only)
Yes, before you sign any contract with ZIWO, you can have access to a free 14 days proof of concept platform, with all features and API accesses. A test phone number will be attached to it with some telecom credit. Such platform cannot be used for production
Yes! When you choose to pre-pay for a year of service, we’ll give you a 25% discount. We also offer an additional discount for large volumes of licenses.
You may contact us via the online chat on this website or at https://www.ziwo.io/contact-us/