Our Customers
MySyara's Journey to Enhance Customer Engagement
Mysyara, a car ownership platform, partnered with ZIWO to improve call quality and customer engagement. With ZIWO's seamless implementation, they saw a 20% increase in customer satisfaction, a rise in NPS from 3.5 to 4.6, and a 10% revenue boost through WhatsApp. Agent productivity doubled, and they gained better insights into employee satisfaction through call tracking.
MySyara Testimonial
- Partnered with ZIWO to enhance call quality and customer engagement.
- Achieved a 20% increase in customer satisfaction.
- WhatsApp channels boosted revenue by 10%.
- NPS rose from 3.5 to 4.6.
- Agent productivity doubled.
- Gained insights into customer satisfaction through call tracking.
Features
ZIWO Features used by Mysyara
Hybrid call center
Call Recording
Agent Statistics
Call Tracking
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