Sumo Sushi & Bento Scales Support Efficiency with ZIWO
At Sumo Sushi & Bento, delivering memorable dining experiences is essential. To support this mission, their team partnered with ZIWO to improve customer communication and operational efficiency. With ZIWO’s cloud contact center, Sumo Sushi & Bento centralized their contact management, gaining clearer visibility into customer interactions and optimizing team coordination. The intuitive interface, real-time dashboards, and seamless call features help them stay responsive and maintain high service standards.
Sumo Sushi & Bento Testimonial
- They previously dealt with separate VoIP dialers, dashboards, and hard phones, which presented several challenges for their call center operations.
- After using ZIWO, agent productivity saw a significant increase, rising from 30% to 40%.
- They achieved a substantial reduction in call center costs, with savings of 25%.
- Customer satisfaction scores (CSAT) also improved by 20%.
- The team benefited from a seamless integration, leading to more productive agents and ultimately, happier clients.
ZIWO Features used by Sumo Sushi & Bento
Real-time Management
Call Routing
Call Whispering
Live Dashboard
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