Wondergifts Redefines CX with Seamless Integration
Wondergifts, a provider of memorable gift experiences, sought a seamless customer service solution. They implemented ZIWO early on for its easy handling of customer requests and bookings, ensuring customer support availability at all times. ZIWO stood out for its full integration with Zoho CRM, enabling one-click calls and automatic call recording, simplifying the support process. This integration helped Wondergifts save time, streamline customer interactions, and deliver efficient, high-quality service.
Wondergifts Testimonial
- Seamless integration with Zoho for better service management.
- Improved call quality and customer real-time interactions.
- Enabled effective team management and performance tracking.
- Streamlined operations and overall efficiency boost.
- Notable improvements in overall customer satisfaction and service quality.
ZIWO Features used by Wondergifts
HD Inbound & Outbound Calling
Call Recording
CRM API
Real-time Management
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