A Comprehensive Guide to Call Center Quality Assurance

Call center quality assurance is a process of monitoring and evaluating customer interactions to ensure that they meet the expected standards of quality.

Mar 28, 2023
Customer experience
customer service
Quality Assurance
Training and development
Performance metrics
Feedback and coaching
Monitoring and evaluation
Process improvement
Best practices
A book with a title "A Comprehensive Guide to Call Center Qulity Assurance"

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