Why Are Cloud Business Phone Systems Essential for UAE Companies in 2025?
When businesses migrate to the cloud to optimize their call centers, their decision-makers become aware of all the benefits and goals that cloud business phone systems help them achieve.
1- Cost Efficiency
Compared to traditional on-premise solutions, businesses reduce call center costs to levels that could reach 80%. This is because the hardware equipment is not installed on-site at the office; all the needed hardware is found at the service provider’s place. This is also reflected in continuous operational costs. The provider bears any additional costs related to server maintenance, equipment upgrades, and software updates. Also, the costs of international calls, in this case, are much cheaper than other voice transmission methods.
2- Scalability
The cloud business phone model is more efficient and has scalability capabilities. It’s suitable for SMEs and large enterprises as well. Every growth step the business takes can affect the system as well without doing any modifications to the used infrastructure. This also means saving a lot of time.
3- Mobility and Flexibility
Remote and hybrid work environments are now the most effective regimes. A working system must be developed to support every business's journey. Cloud business phone systems allow agents and employees to work from anywhere worldwide, including a stable internet connection. They can also manage their tasks using a mobile device, tablet, or desktop.
4- Easy Maintenance and Management
With the help of phone systems, businesses don’t need to modify the software or infrastructure equipment, as updates are instantly available to the system whenever they’re completed. There is no hardware troubleshooting as the office doesn’t enclose the infrastructure needed to operate the phone system.
5- Enhanced Reliability and Security
The system reliability increases with minimal downtime, which reaches around 0.001%. The business can protect its data from loss or damage with built-in backup systems. To keep the business and its client's privacy, the call system provider encrypts the calls and transmits voice messages via safe internet connections.
6- Easy Setup and Quick Implementation
Installing a cloud business phone system is now easier. Instead, in the weeks and days that on-premise solutions might need to work correctly and start serving the customers, the cloud option might work in just one hour, which happened with Deliveroo when they began using the ZIWO cloud business phone system within just one hour, the agents started saying “hello!”
7- Improved Customer Experience
The workflow is much faster when every feature is automatic or part of a systemized path. Therefore, there are no more waiting times customers might have faced before. Customer experience becomes more efficient when call routing is skill-based; the agent with suitable capabilities will be assigned to manage the customer’s case.
Leading Cloud Business Phone System Providers for the UAE Businesses in 2025
When you look for the top cloud business phone system that is mostly used in the UAE for its credibility and wide range of advanced features:
ZIWO
Sprinklr
Maqsam
Callgear
3CX
Genesys
Avoxi
Ameyo
Voiso
Bevatel
Globitel
Knowlarity
NICE
Comparing Features of the Best Cloud Business Phone Systems in the UAE
Any cloud business phone system has features that qualify it as one of the best. Here are the most crucial options that you should recognize before choosing the right solution:
- IVR
- Call Forwarding
- Call Logs
- Call Analytics
ZIWO
- IVR (Interactive Voice Response):
Businesses praise ZIWO's IVR for streamlining customer interactions, reducing wait times, and ensuring calls are directed to the right departments. It enhances professionalism and boosts customer satisfaction, vital in the UAE's competitive markets.
- Call Forwarding:
Users value ZIWO's reliable call forwarding, which ensures no opportunity is missed, even outside office hours. It supports the UAE's mobile workforce, enabling seamless communication across time zones.
- Call Logs:
ZIWO’s detailed call logs help businesses track conversations, ensuring accountability and providing valuable insights for improving customer service. This feature is particularly appreciated in compliance-driven industries like finance and healthcare.
- Call Analytics:
The powerful analytics feature gives UAE businesses actionable insights into call trends, agent performance, and customer behavior. It helps optimize processes and improve decision-making, driving efficiency and growth.
Sprinklr
- IVR (Interactive Voice Response):
Sprinkr's IVR is noted for providing moderately personalized caller experiences and automating call routing, ensuring swift resolutions. UAE businesses recognize its ability to enhance customer satisfaction while reducing operational costs to some extent.
- Call Forwarding:
Sprinkr’s call forwarding supports communication, even when teams are on the move. Users in the UAE emphasize the importance of maintaining customer engagement in a dynamic and mobile work environment.
- Call Logs:
The call logs in Sprinkr allow businesses to monitor and archive call data. Users appreciate this feature for maintaining transparency, tracking performance, and supporting compliance in sectors like real estate and finance.
- Call Analytics:
UAE businesses find Sprinkr’s call analytics acceptable for gaining insights into call performance and customer behavior. It enables them to process operations, improve service quality, and make data-driven decisions for growth.
Maqsam
- IVR (Interactive Voice Response):
Maqsam’s IVR is recognized for its customization. It allows businesses in the UAE to develop greetings and menu options for a professional and localized touch. Users appreciate its ability to route calls, reduce wait times, and manage customer satisfaction.
- Call Forwarding:
Businesses appreciate Maqsam’s reliable call forwarding for supporting communication, especially for remote teams or on-the-go employees. UAE users mention how this feature enhances accessibility and ensures no customer inquiries are missed.
- Call Logs:
Maqsam’s call logs provide detailed records of customer interactions, which users find suitable for tracking performance, ensuring accountability, and supporting compliance. Businesses in the UAE use this feature to maintain accurate records for better customer service.
- Call Analytics:
Maqsam’s call analytics is a feature, offering insights into call trends, agent efficiency, and customer preferences. Users in the UAE recognize its role in supporting resource allocation and enhancing decision-making to drive business growth.
Callgear
- IVR (Interactive Voice Response):
Callgear’s IVR feature is noted by UAE businesses for adopting call routing and offering a personalized caller experience. Users find it essential for managing high call volumes, enhancing customer satisfaction, and presenting a professional image.
- Call Forwarding:
The call forwarding functionality ensures businesses receive important calls, regardless of time or location. UAE users appreciate its reliability in supporting remote and hybrid work models, enabling communication with clients and teams.
- Call Logs:
Callgear’s detailed call logs help businesses in the UAE track and review conversations. Users value this feature for ensuring accountability, resolving disputes, and maintaining a thorough communication history for improved customer service.
- Call Analytics:
Callgear’s analytics feature provides actionable insights into call metrics, agent performance, and customer engagement trends. Businesses in the UAE highlight its importance for optimizing strategies, enhancing team productivity, and driving growth through data-driven decisions.
3CX
- IVR (Interactive Voice Response):
Businesses in the United Arab Emirates commend 3CX's Interactive Voice Response (IVR) for its ability to expedite call routing with configurable menus and multilingual support. In a fast-paced, diversified industry, users find it helpful for improving customer satisfaction and effectively handling concerns.
- Call Logs:
The detailed call logs in 3CX allow businesses to easily track every interaction. Users appreciate this feature for maintaining communication transparency, improving team accountability, and ensuring compliance with local regulations in the UAE.
- Call Forwarding:
Even during off-peak hours or when staff members are on the go, 3CX's call forwarding guarantees that no call is ignored. Users in the UAE regard its adaptability, which facilitates remote work and keeps lines of communication open with partners and clients.
- Call Logs:
Businesses can trace every encounter thanks to 3CX's call logs. This function is valued by users for upholding open communication, enhancing team accountability, and guaranteeing adherence to regional laws in the United Arab Emirates.
Genesys
- IVR (Interactive Voice Response):
Genesys’ IVR is recognized by UAE businesses for its automation and AI-driven capabilities. Users appreciate how it personalizes customer interactions, reduces wait times, and ensures calls are routed to the right agent, enhancing efficiency and customer satisfaction.
- Call Forwarding:
Genesys’ call forwarding ensures communication across teams and locations. UAE users mention its reliability in supporting remote work and enabling businesses to stay connected with clients and stakeholders, even during high-demand periods.
- Call Logs:
The comprehensive call logging feature provides UAE businesses with detailed records of all interactions. Users value this for maintaining a transparent communication history, ensuring compliance, and improving performance tracking for enhanced customer service.
- Call Analytics:
Genesys’ call analytics gives businesses real-time insights into customer behavior, call trends, and agent productivity. UAE users commend its ability to help identify opportunities for process optimization and drive informed decision-making, supporting operational efficiency and service quality.
Avoxi
- IVR (Interactive Voice Response):
Some users stated that they needed to know how many times the system played the IVR to be a reference for the number of calls, waiting time, and abandoned calls.
- Call Forwarding:
Some users described call forwarding in Avoxi as a feature that is pretty easy to customize and set up. However, a user issued that call forwarding did not work on the Trustpilot review website.
- Call Logs:
Most users see call logs as an acceptable tool for gathering all inbound and outbound calls, enabling them to filter using several preferences.
- Call Analytics:
Avoxi call Analytics shows each call's Mean opinion score MOS. The solution also follows the packet loss percentage and the duration of the jitter effect.
Ameyo
- IVR (Interactive Voice Response):
Ameyo’s IVR receives high praise from UAE businesses for its customization and intelligent call routing features. Users consider its ability to handle call volumes, ensuring customers are directed to the right departments promptly, leading to acceptable service experiences. - Call Forwarding:
Ameyo’s reliable call forwarding ensures communication by redirecting calls to available team members. UAE users highlight its flexibility, which supports remote work and helps businesses stay responsive to customer needs across time zones. - Call Logs:
The call logs provided by Ameyo are regarded for their considerable accuracy and usability. Businesses in the UAE leverage this feature to maintain transparency, track team performance, and resolve customer issues efficiently, ensuring accountability. - Call Analytics:
Ameyo’s call analytics is lauded for its ability to deliver real-time insights into customer interactions, agent productivity, and overall performance. UAE users emphasize its role in driving data-backed decisions that optimize processes and enhance customer satisfaction, enabling sustained business growth.
Voiso
- IVR (Interactive Voice Response):
Businesses in the UAE commend Voiso’s IVR for its user-friendly customization and efficient call routing. Users highlight its ability to reduce response times and enhance customer satisfaction by ensuring inquiries are directed to the right team instantly.
- Call Forwarding:
Voiso’s call forwarding is appreciated for its reliability and flexibility, enabling businesses to stay connected with clients regardless of location. UAE users emphasize its importance in maintaining communication, especially for teams working remotely or across multiple sites.
- Call Logs:
Voiso’s call logs help businesses in the UAE maintain a transparent record of communications. Users value this feature for tracking performance, ensuring compliance, and addressing customer issues.
- Call Analytics:
Voiso’s call analytics is a favorite among UAE businesses for providing insights into call trends, agent performance, and customer engagement. Users appreciate its role in processing operations, improving team efficiency, and supporting data-driven decision-making for service quality and growth.
Bevatel
- IVR (Interactive Voice Response):
Bevatel’s IVR is highly praised by UAE businesses for its ability to automate call management and provide a professional first impression. Users find it effective in reducing wait times and ensuring calls are routed to the appropriate departments, improving customer service experiences.
- Call Forwarding:
The call forwarding feature in Bevatel ensures businesses stay connected with customers, even outside office hours. UAE users appreciate its flexibility and reliability, particularly in supporting remote and hybrid work setups, ensuring no call goes unanswered.
- Call Logs:
Bevatel’s call logs offer a comprehensive view of all communications, helping UAE businesses track interactions and maintain accountability. Users find this feature essential for performance analysis, compliance, and quickly resolving customer concerns.
- Call Analytics:
Bevatel’s call analytics is commended for providing actionable insights into call performance, agent efficiency, and customer behavior. Businesses in the UAE use this feature to refine strategies, optimize operations, and enhance overall customer satisfaction, driving business growth.
Globitel
- IVR (Interactive Voice Response):
Globitel’s IVR system is highly regarded by UAE businesses for its efficiency in managing call volumes and providing automated, professional responses. Users commend its ability to route calls accurately, reduce waiting times, and enhance the overall customer experience.
- Call Forwarding:
Globitel’s call forwarding feature ensures businesses remain accessible to customers, regardless of time or location. UAE users highlight its reliability in supporting remote work and enabling seamless communication, helping businesses maintain customer trust and satisfaction.
- Call Logs:
The detailed call logs offered by Globitel are valued for their clarity and ease of access. UAE businesses rely on this feature to monitor communication history, track performance, and ensure compliance with local regulatory standards.
- Call Analytics:
Globitel’s call analytics is praised for providing deep insights into customer interactions, call patterns, and agent productivity. Users in the UAE emphasize its role in driving informed decision-making, optimizing resources, and improving customer service quality, resulting in business growth.
Knowlarity
- IVR (Interactive Voice Response):
Businesses in the UAE praise Knowlarity’s IVR for its advanced automation and customization options. Users highlight its efficiency in managing high call volumes and routing calls to the right departments, leading to enhanced customer experiences and reduced operational overhead.
- Call Forwarding:
Knowlarity’s call forwarding is valued for its reliability in ensuring uninterrupted communication. UAE users commend its ability to support remote work setups and maintain seamless connectivity with clients and teams, even outside traditional office hours.
- Call Logs:
The comprehensive call logs provided by Knowlarity help UAE businesses maintain a clear record of interactions. Users appreciate this feature for tracking team performance, resolving disputes, and ensuring accountability in customer service operations.
- Call Analytics:
Knowlarity’s call analytics is appreciated for delivering actionable insights into customer interactions and agent productivity. Businesses in the UAE leverage this feature to identify trends, optimize workflows, and enhance decision-making, driving moderate efficiency and improved customer satisfaction.
NICE
- IVR (Interactive Voice Response):
NICE’s IVR is lauded for its intelligent design and integration with analytics. UAE businesses recognize its ability to provide personalized call routing and self-service options, significantly enhancing customer satisfaction and operational efficiency.
- Call Forwarding:
The call-forwarding feature in NICE ensures uninterrupted communication across devices and locations. UAE users appreciate its reliability, particularly in supporting hybrid and remote work models, enabling teams to stay responsive and maintain customer relationships.
- Call Logs:
NICE’s call logs are valued for their acceptable depth and accuracy, helping UAE businesses track interactions, monitor performance, and ensure compliance. Users emphasize their utility in maintaining transparency and improving service quality.
- Call Analytics:
NICE’s call analytics stands out for providing actionable insights into customer journeys, agent performance, and operational metrics. UAE businesses commend this feature for data-driven decisions, optimizing resources, and managing customer experiences, contributing to sustained growth.
User Reviews of Cloud Business Phone systems for UAE companies
ZIWO
Businesses in the UAE that use the ZIWO Cloud Business Phone System praise its user-friendly interface and flexibility. The platform’s key strengths include seamless integration with CRM systems, robust IVR functionality, and detailed call analytics, enabling better customer engagement and performance tracking. Companies value ZIWO's ability to support remote and hybrid work models, making it ideal for a modern, mobile workforce. Its real-time monitoring and multilingual support also cater to the UAE’s diverse customer base, fostering stronger client relationships.
However, some users note a few limitations, such as rare connectivity issues during peak usage. Nevertheless, its strong support team and regular updates often mitigate these concerns, making ZIWO a reliable choice for businesses looking to enhance their communication capabilities in the competitive UAE market.
Sprinklr
Businesses in the UAE using the Sprinklr Cloud Business Phone System appreciate its features and omnichannel capabilities. The platform integrates voice communication with other channels like email and chat, ensuring a customer experience. Companies value its call analytics and reporting tools, which offer insights to improve customer service and operational efficiency. Sprinklr’s scalability and AI-powered tools appeal to large enterprises aiming to enhance customer engagement in the region’s dynamic market.
On the downside, some users highlight a steep learning curve due to the platform’s complexity, especially for smaller teams or new users. While its extensive features are a strength, they can be overwhelming without proper training. The pricing model is also perceived as high compared to simpler alternatives, making it less accessible for smaller businesses. Despite these concerns, Sprinklr’s consistent performance and comprehensive support options continue to make it a popular choice for UAE enterprises seeking to optimize communication and customer management.
Maqsam
Businesses in the UAE using the Maqsam Cloud Business Phone System commend its ease of use and relative affordability, making it a considerable choice for startups and small to medium-sized enterprises. Its slightly user-friendly interface, customizable IVR, and reliable call-forwarding features enable businesses to manage communication and maintain excellent customer service. Many users also appreciate Maqsam’s localized features, including language support and regional compliance, which cater to the unique needs of UAE businesses.
However, some businesses note a lack of advanced features compared to larger competitors, which might limit its appeal for enterprises requiring complex integrations or extensive analytics. While the platform performs reliably for day-to-day operations, a few users have pointed out occasional connectivity issues during high-traffic periods. Despite these minor drawbacks, Maqsam remains a favored option for businesses seeking cost-effective, simple, and efficient communication solutions in the UAE’s competitive market.
Callgear
Businesses in the UAE using the Callgear Cloud Business Phone System value its advanced call tracking and analytics capabilities, which help improve customer interactions and optimize marketing efforts. The platform’s seamless CRM integration and robust call-forwarding features enable teams to manage customer inquiries efficiently, even in remote or hybrid work settings. UAE businesses appreciate the call logs and performance insights that support transparency and drive data-driven decision-making.
However, some users mention that Callgear’s interface can feel overwhelming for new users, especially for small businesses unfamiliar with complex systems. Additionally, while its features are powerful, the pricing may concern startups or companies with limited budgets. Despite these challenges, Callgear’s reliable support team and consistent feature updates make it a trusted option for businesses seeking to enhance communication and customer engagement in the UAE.
3CX
Businesses in the UAE that use the 3CX cloud business phone system often highlight its relative affordability and versatility as significant advantages. The system's cost-effectiveness appeals at some extent to small and medium-sized enterprises (SMEs) seeking to reduce communication expenses while maintaining generic features. Its compatibility with multiple devices and integration capabilities with CRM systems streamline workflows, making it ideal for customer service and sales teams. Additionally, businesses that lack extensive IT expertise appreciate the user-friendly interface and straightforward setup process, ensuring deployment and minimal downtime.
However, some businesses have expressed concerns regarding the system's reliability, particularly during high call volumes or internet disruptions, which can impact productivity. While 3CX offers a robust feature set, a few users feel that the technical support response times for critical issues could be improved. Additionally, companies with advanced customization needs may find the platform’s flexibility somewhat limited compared to more premium alternatives. Despite these drawbacks, the overall sentiment remains positive, with many businesses viewing 3CX as a practical, budget-friendly solution for unified communications.
Genesys
Businesses in the UAE using the Genesys Cloud business phone system often praise its capabilities in customer engagement and scalability. Known for its AI-powered analytics and omnichannel support, Genesys Cloud enables communication across voice, chat, email, and social media platforms, making it an acceptable option for customer-centric industries. The platform’s dashboard and integration options with CRM tools manage efficiency, while its scalability supports businesses as they grow. Many users commend the system's reliability and global reach, ensuring uninterrupted service even during peak times.
On the downside, some businesses in the UAE report challenges with the system's complexity, particularly during initial implementation and customization. Smaller enterprises may find the pricing relatively high compared to simpler alternatives, which could deter those on tighter budgets. Additionally, while Genesys offers comprehensive support, some users feel the documentation could be more user-friendly, especially for non-technical teams. Nonetheless, for organizations prioritizing customer experience and requiring robust, scalable solutions, Genesys Cloud remains a leading choice despite its premium costs.
Avoxi
Businesses in the UAE using the AVOXI cloud business phone system often value its slight affordability and global reach. AVOXI is considerably favored by companies that require international virtual numbers and reliable VoIP services, making it a suitable choice for businesses involved in global customer support or sales. Users highlight its setup process, pricing plans, and call management features, including call forwarding and detailed analytics, which help support operational efficiency.
However, some businesses report occasional issues with call quality, particularly when internet connectivity is unstable, which can disrupt communications. Additionally, while AVOXI provides a user-friendly platform, its feature set may feel limited for larger enterprises with more complex needs. A few users also mention that response times for customer support could be faster in critical situations. Despite these concerns, many businesses in the UAE appreciate AVOXI for its reliability, cost-effectiveness, and focus on simplifying international business communications.
Ameyo
Businesses in the UAE using the Ameyo cloud business phone system often commend its focus on customer engagement and tailored solutions. Known for its omnichannel capabilities, Ameyo allows integration across voice, email, chat, and social media platforms, enabling businesses to deliver customer experiences. Many users highlight its features like intelligent call routing, predictive dialing, and AI-driven analytics, which improve efficiency and agent productivity. Additionally, its scalable architecture makes it a popular choice for businesses looking to grow their operations.
On the downside, some businesses have noted that the system can be complex to set up and configure, requiring technical expertise or support during the initial stages. A few users have also mentioned occasional issues with system lag or downtime, which can affect operations during high-traffic periods. While Ameyo provides strong customer support, some businesses feel that the pricing may be higher for smaller companies. Despite these challenges, many UAE businesses value Ameyo for its customer-centric features and robust performance in high-demand environments.
Voiso
Businesses in the UAE using the Voiso cloud business phone system often note its focus on contact center solutions and call analytics. Voiso is particularly popular for its customizable features, such as real-time reporting, call monitoring, and CRM integrations, which enable customer service functions. Companies also recognize its straightforward setup and interface, allowing teams to adapt without extensive training. Its pricing and reliable VoIP quality make it a considerable choice for small and medium-sized enterprises looking to optimize their communication strategies.
However, some businesses report limitations in Voiso’s scalability for larger enterprises with more complex needs. While the platform performs well for standard contact center operations, certain users feel its feature set may lack the depth offered by more premium competitors. Additionally, a few businesses have mentioned occasional technical issues, such as call latency during periods of network instability. Despite these concerns, many UAE businesses regard Voiso as a cost-effective and user-friendly solution for improving customer engagement and streamlining communications.
Bevatel
Businesses in the UAE using the Bevatel cloud business phone system often highlight its relative affordability and user-friendly features as advantages. Bevatel’s focus on delivering solutions tailored for customer engagement, such as intelligent call routing and real-time dashboards, moderately appeals to small and medium-sized enterprises (SMEs). The system’s omnichannel communication capabilities, integrating voice, WhatsApp, and social media platforms, allow businesses to connect with customers. Its flexible pricing plans and straightforward implementation process further enhance its appeal, especially for businesses with limited IT resources.
However, some users have noted that Bevatel's advanced features may lack the depth needed for larger enterprises or those with highly complex operational requirements. Occasional challenges with call quality during peak hours or unstable internet conditions have also been reported. While Bevatel offers responsive customer support, a few businesses feel that resolving technical issues could be faster. Despite these drawbacks, many UAE businesses appreciate Bevatel's cost-effectiveness and practical features, making it a suitable choice for improving customer communication.
Globitel
Businesses in the UAE using the Globitel cloud business phone system often value its specialized focus on customer service and workforce optimization. The system’s call center solutions, such as call recording, quality monitoring, and performance analytics, are regarded by companies aiming to enhance customer satisfaction. Its ability to integrate with CRM tools and support for multilingual environments makes it an acceptable choice for businesses catering to diverse customer bases. Additionally, users might note Globitel for its scalability, enabling smooth transitions as businesses grow.
On the downside, some businesses have raised concerns about the system’s complexity, especially during initial deployment, which may require technical expertise. Occasional issues with system stability and delays in technical support response times have also been reported. Furthermore, while Globitel offers a robust feature set, smaller businesses may find its pricing higher compared to simpler alternatives. Despite these challenges, many UAE businesses recognize Globitel as a reliable and feature-rich platform for managing customer interactions and improving operational efficiency.
Knowlarity
Businesses in the UAE using the Knowlarity cloud business phone system often commend its moderate usability, affordability, and feature offerings tailored for customer engagement. Knowlarity’s virtual numbers, IVR solutions, and call tracking capabilities are particularly beneficial for businesses aiming to support their communication processes. Many users appreciate the platform’s integration with CRM tools and its ability to support remote work, making it suitable for small and medium-sized enterprises (SMEs). Its setup process and scalable plans also appeal to companies seeking flexible solutions for their evolving needs.
However, some businesses have noted occasional issues with call quality, particularly during periods of poor internet connectivity. While Knowlarity’s customer support is generally responsive, a few users feel that resolution times for technical issues could be improved. Additionally, larger enterprises with complex requirements might find the platform’s advanced features somewhat limited compared to higher-end competitors. Despite these drawbacks, Knowlarity remains a popular choice in the UAE for its cost-effectiveness and focus on enhancing business communications.
NICE
Businesses in the UAE using the NICE cloud business phone system often note its powerful analytics and focus on customer experience management. Known for its features like AI-driven call routing, sentiment analysis, and workforce optimization, NICE is particularly popular among large enterprises and contact centers. The platform's ability to provide actionable insights through real-time data and reporting helps businesses improve efficiency and customer satisfaction. Additionally, its scalability and integration capabilities with CRM and other business tools make it a reliable solution for organizations with communication needs.
On the downside, some businesses in the UAE find the system’s pricing to be higher, which can be a barrier for small and medium-sized enterprises (SMEs). The platform’s complexity during implementation and configuration has also been highlighted, requiring significant technical expertise or support. Additionally, while NICE offers comprehensive customer support, some users feel that onboarding and training resources could be more intuitive for non-technical teams. Despite these challenges, NICE is regarded as a robust and feature-rich solution for businesses prioritizing data-driven customer engagement and operational excellence.
Integration and Implementation of Cloud Business Phone Systems in UAE businesses
ZIWO
Sprinklr
Maqsam
Callgear
3CX
Genesys
Avoxi
Ameyo
Voiso
Bevatel
Globitel
Knowlarity
NICE
Pricing Models for Cloud Business Phone Systems in the UAE in 2025
Pricing models for cloud business phone systems in the UAE vary according to numerous factors. Of course, features quality are the element that affect the value of money that could be invested into the solution. As the system saves time and costs, its pricing model gets higher.
1- Ziwo
Depending on the features that businesses require, Ziwo delivers the perfect price which makes its plans flexibel and efficient.
Plan | Cloud Contact Center (USD/User/Month) |
Quarterly Billing | 109 |
Annual Billing | 82 |
2- Sprinklr
Sprinklr’s pricing is limited and unclear to users and businesses, as it’s not disclosed directly via official channels like the website. The basic plans are provided; however, the plans that include add-ons need a direct approach from the provider.
Plan | Self-Serve Customer Service Solution (USD/Seat/Month) |
Monthly Billing | 199 |
Annually Billing | 249 |
3- Maqsam
Users in the UAE generally find Maqsam's pricing plans fair and aligned with the value it provides, particularly for small to medium-sized businesses. The platform offers a straightforward, pay-as-you-go model with no hidden fees. Customers appreciate the simplicity and flexibility of its pricing structure, which allows them to scale based on usage and business needs.
Plan | Telephony (USD/Seat/Month) | Messaging (USD/User/Month) | Telephony & WhatsApp Messaging (USD/User/Month) | Total Package (USD/User/Month) |
Maqsam | Starts from 45 | Starts from 10 | Starts from 50 | Starts from 105 |
4- Callgear
Many users appreciate the feature set, including call tracking, CRM integrations, and customizable analytics, but some express concerns about additional costs for advanced features like speech analytics (AED 359/month) and API integrations.
Plan | Starter (AED/Month) | Pro (AED/Month) | Elite (AED/Month) | Dubai VIP (AED/Month) |
Callgear Virtual Telephony | 105 | 240 | 500 | 900 |
Callgear Omnisolution | 160 | 360 | 750 | 1200 |
Callgear Text Communications | 105 | 240 | 500 | 900 |
Callgear Inbound Analytics | 99 | 210 | 549 | - |
5- 3CX
Users appreciate the scalability and features of 3CX, including call recording, integration with CRM systems, and support for various deployment options (on-premise or cloud). However, some find its advanced settings complex to navigate initially. The pricing structure is especially beneficial for businesses that prefer system-wide licensing over user-based costs.
Plan | 3CX SMB Small Business (USD/Year) | 3CX PRO Professional (USD/Year) | 3CX ENT Enterprise (USD/Year) |
3CX | 213.30 | 486.75 | 541.45 |
6- Genesys
Users of Genesys call recording software in the UAE generally view its pricing plans as robust but better suited for medium to large enterprises due to their higher cost structure.
While many users appreciate its user-friendly interface, comprehensive features, and scalability, there is criticism regarding the inflexibility of pricing, particularly for smaller businesses. Some customers feel that the pricing policies could be more adaptive to suit diverse business needs. Additionally, the cost of add-ons can increase the total expenses significantly, which some consider a drawback.
Plan | Genesys Cloud CX 1 For voice contact centers (USD/User/Month) | Genesys Cloud CX 2 For omnichannel contact centers (USD/User/Month) | Genesys Cloud CX 3 For omnichannel contact centers with full Workforce Engagement Management (WEM) (USD/User/Month) |
Genesys Concurrent License | 110 | 170 | 230 |
Genesys Named License | 75 | 115 | 155 |
7- Avoxi
Users of AVOXI call recording software in the UAE generally appreciate its pricing structure for its flexibility and value, but it comes with some considerations depending on business size and requirements. AVOXI offers three main pricing plans, starting with the free plan.
Launch Plan: Free per user/month (billed annually), suitable for small businesses. It includes basic features like call recording, international number options, and virtual attendants.
Plan | Contact Add agents, workflow management and advanced analytics (USD/User/Month) | Engaged Enterprise Full engagement management for your contact center (USD/User/Month) |
Avoxi | Starts at 24.99 | Starts at 49.99 |
8- Ameyo
Users often find the pricing of Ameyo higher than some competitors, especially when implementing additional modules or custom features, which might strain budgets for smaller UAE businesses. It’s worth noting that the monthly fee is 61 USD for each user, irrespective of whether they are an agent or a supervisor.
9- Voiso
Users in the UAE generally appreciate Voiso's pricing model for its flexibility and scalability, as it charges only for active users. This makes it appealing for businesses aiming to optimize costs, especially for small and medium-sized enterprises (SMEs). The monthly pricing starts at $79 per active user for the Pro plan, which includes AI speech analytics, CRM integration, and messaging app capabilities. Larger enterprises may opt for the Pro+ plan at $129 per active user, offering unlimited storage and enhanced security features. A custom pricing option is also available for tailored needs.
However, some users have expressed concerns about the strict payment policies. They report operational disruptions if payments are delayed due to technical issues, impacting revenue for businesses relying heavily on the software. Despite this, most users find Voiso's pricing reasonable compared to competitors, emphasizing its value for money due to its feature-rich platform and robust customer support.
Plan | Start-up Call center fundamentals (USD/User/Month) | Pro Omnichannel contact centers (USD/User/Month) | Pro+ For enterprise-sized organizations. (USD/User/Month) |
Voiso | 49 | 79 | 129 |
10- Bevatel
Users of Bevatel call recording software in the UAE generally view its pricing plans favorably, appreciating its affordability and value for money. While the exact pricing is not publicly disclosed, it appears to be customized based on specific business needs, requiring potential clients to contact the vendor for details. Bevatel does not offer a free version or trial, which might influence decision-making for cost-sensitive users
Monthly (USD/User/Month) | Quarterly (USD/User/Month) | Semi-quarterly (USD/User/Month) | Annually (USD/User/Month) | |
Startup | 79.60 132.85 | 75.62 126.21 | 71.64 119.57 | 59.70 99.64 |
Medium-size Businesses | 186.10 265.97 | 176.79 252.67 | 167.49 236.71 | 139.57 199.48 |
Large Enterprises | N/A | N/A | N/A | N/A |
11- Globitel
Globitel's pricing in the UAE appears to vary depending on the solution and deployment specifics. Its Performance Management Platform offers a one-time flat rate of $25,000, with no free version but a free trial available. Payment structures for other services are not explicitly listed, as Globitel typically follows a "contact for pricing" model to tailor costs to client needs. This approach aligns with its focus on delivering customized telecom and customer experience solutions.
UAE users appreciate Globitel's robust features, such as real-time reporting and customizable KPIs, particularly for call centers and telecom operators. However, some find the initial costs steep, especially for smaller businesses, and would prefer more flexible pricing options.
12- Knowlarity
Users in the UAE have mixed opinions about Knowlarity's pricing plans. While the platform is generally considered cost-effective for larger teams (five or more agents), especially when compared to competitors like Ozonetel and Exotel, there are notable challenges regarding cost transparency and post-setup expenses.
Although Knowlarity provides a variety of features, some users feel that the details regarding what is included in each plan could be clearer. This lack of transparency may lead to misunderstandings about what businesses are actually getting for their investment.
Inbound Call Center (USD/Month) | Inbound & Outbound Call Center (Rs/Month) | Inbound & Outbound Call Center +lead management software (Rs/Month) |
23.81 | 35.72 | 41.67 |
For Toll-Free numbers, here are the yearly plans:
Basic Plan (Rs) | Advance Plan (Rs) | Premium Plan (Rs) |
250.10 | 343.00 | 550.22 |
13- NICE
Reviews highlight that while NICE CXone is feature-rich and suitable for large-scale operations, some users feel the costs can escalate with additional features and advanced support services. The platform's robust tools, like omnichannel routing and quality management, justify the pricing for enterprises requiring those capabilities. However, smaller organizations might find the cost harder to justify.
Some users have expressed concerns about the complexity of certain functionalities and the need for additional expertise (e.g., API usage) to fully leverage the platform. These factors can affect perceived value, especially if the advertised features require extra resources to implement effectively.
Interaction orchestration is the primary solution that NICE provides to businesses for managing digital and phone communications. Here are the prices for each tier.
Digital Agent (USD/User/Month) | Voice Agent (USD/User/Month) | Omnichannel Agent (USD/User/Month) |
71 | 94 | 110 |
The other category represents the call center management system with analytics tools, which provides managers and supervisors with a more comprehensive view of the center's performance.
Essential Suite (USD/User/Month) | Core Suite (USD/User/Month) | Complete Suite (USD/User/Month) |
135 | 169 | 209 |
Strengths and Weaknesses of UAE’s Top Cloud Business Phone Systems
Any cloud business phone system has pros and cons based on its users’ experiences. In this section, you'll glimpse the key features and their positive and negative effect on the business.
ZIWO
Pros
- Ease of Integration: Businesses in the UAE highly value ZIWO for its seamless integration with popular CRMs like Salesforce, HubSpot, and Zoho, which enables efficient workflows and better customer relationship management.
- Scalability and Customization: Many users appreciate its flexible and customizable features, which make it suitable for businesses of varying sizes, from startups to large enterprises.
Cons
- Available Languages: The available languages for the platform are English, Arabic, and French. Despite development, the platform needs to include more languages.
Sprinklr
Pros
- Omnichannel Capabilities: Sprinklr is highly regarded for its ability to unify customer interactions across multiple channels, including voice, social media, email, and chat, enabling businesses in the UAE to deliver seamless customer experiences.
- Advanced Analytics: Users appreciate the platform's AI-driven insights and reporting features, which help improve decision-making and optimize customer engagement strategies.
Cons
- High Cost: Some businesses in the UAE find Sprinklr’s pricing to be on the higher side, making it less accessible for small and medium-sized enterprises (SMEs).
- Complex Implementation: A few users report that setting up and customizing the system can be time-consuming and require technical expertise, which can be a challenge for businesses without dedicated IT resources.
Maqsam
Pros
- Ease of Use: Businesses in the UAE appreciate Maqsam's simple and user-friendly interface, which makes it easy to set up and manage without requiring extensive technical expertise.
- Localized Features: Maqsam offers localized support, including Arabic language options and region-specific functionalities, making it highly appealing to businesses targeting the Middle Eastern market.
Cons
- Limited Advanced Features: Some users note that Maqsam lacks certain advanced capabilities, such as extensive analytics or complex integrations, which might be essential for larger enterprises.
- Scalability Challenges: While suitable for small and medium-sized businesses, a few users feel that the platform may struggle to meet the demands of rapidly growing or larger organizations.
Callgear
Pros
- Comprehensive Call Tracking: Businesses in the UAE appreciate Callgear's robust call tracking and analytics features, which help monitor and optimize marketing campaigns and improve lead management.
- Ease of Integration: Callgear integrates seamlessly with popular CRMs and business tools, enabling streamlined workflows and enhancing productivity for small and medium-sized enterprises.
Cons
- Limited Customization: Some users feel that Callgear's customization options are limited, which might not cater to the specific needs of larger or more complex businesses.
- Dependence on Internet Stability: As with many cloud-based systems, Callgear's performance can be impacted by unreliable internet connections, leading to occasional disruptions in call quality.
3CX
Pros
- Cost-Effectiveness: Businesses in the UAE appreciate 3CX for its affordable pricing plans, making it a popular choice for small and medium-sized enterprises (SMEs) looking for feature-rich communication solutions without breaking the budget.
- Ease of Use: The system’s user-friendly interface and straightforward setup process are highly valued, enabling quick deployment and minimal technical expertise for day-to-day operations.
Cons
- Call Quality Reliance on Internet: Some users report occasional call quality issues during periods of unstable internet connectivity, which can disrupt communication.
- Limited Advanced Features: While 3CX offers a solid feature set, larger businesses or those with highly complex requirements may find it lacking compared to more premium solutions.
Genesys
Pros
- Omnichannel Communication: Businesses in the UAE value Genesys for its ability to seamlessly integrate multiple communication channels, including voice, chat, email, and social media, enhancing customer engagement.
- Advanced Analytics and AI Features: Genesys offers powerful tools like real-time analytics, AI-driven call routing, and sentiment analysis, which help businesses optimize customer experiences and improve operational efficiency.
Cons
- High Cost: The premium pricing of Genesys can be a barrier for small and medium-sized businesses, making it more suitable for larger enterprises with substantial budgets.
- Complex Implementation: Some users find the initial setup and customization of Genesys challenging, requiring significant technical expertise or support during deployment.
Avoxi
Pros
- Global Reach: Businesses in the UAE value AVOXI for its extensive international virtual number offerings and reliable VoIP services, making it ideal for companies with global operations or international customer bases.
- Cost-Effectiveness: AVOXI's flexible pricing plans and affordable options appeal to small and medium-sized businesses looking to manage communication costs without compromising on essential features.
Cons
- Call Quality Dependence on the Internet: Some users report occasional issues with call quality, particularly during periods of unstable or low internet connectivity.
- Limited Advanced Features: Larger enterprises with more complex needs may find AVOXI’s feature set lacking compared to more comprehensive, high-end solutions.
Ameyo
Pros
- Omnichannel Communication: Businesses in the UAE appreciate Ameyo’s ability to integrate multiple communication channels, such as voice, email, chat, and social media, providing a seamless customer engagement experience.
- Advanced Call Center Features: Ameyo offers robust tools like intelligent call routing, predictive dialing, and real-time analytics, making it ideal for businesses focused on improving customer support efficiency.
Cons
- Complex Implementation: Some users find Ameyo challenging to set up and configure, often requiring technical expertise or additional support during deployment.
- Pricing Concerns: A few businesses in the UAE feel that Ameyo’s cost can be high for small and medium-sized enterprises, especially for those with limited budgets.
Voiso
Pros
- Customizable Features: Businesses in the UAE appreciate Voiso’s flexibility, offering tailored solutions like advanced call monitoring, real-time reporting, and CRM integrations to meet specific operational needs.
- Ease of Use: Voiso’s intuitive interface and simple setup process are highly valued, enabling quick onboarding for teams without extensive technical expertise.
Cons
- Scalability Limitations: Some users feel that Voiso may not fully meet the needs of larger enterprises with complex communication requirements.
- Internet Dependency: Occasional call latency or quality issues have been reported, particularly during periods of unstable internet connectivity.
Bevatel
Pros
- Comprehensive Features and Ease of Use: Bevatel offers robust call center and CRM solutions that are user-friendly and integrate seamlessly with existing infrastructures. This helps business streamline operations and enhance customer support efficiency.
- Reliable Customer Support: Users frequently highlight Bevatel's responsive and professional customer service, which ensures smooth implementation and addresses concerns promptly. This has been a critical factor in improving business operations.
Cons
- Pricing Details Not Always Transparent: Bevatel's pricing can vary depending on specific business needs and is not always straightforward, potentially requiring detailed discussions with the vendor.
- Limited Free Features: Unlike some competitors, Bevatel does not offer free trials or versions, which might make it less accessible for smaller businesses looking to explore solutions before committing financially.
Globitel
Pros
- Comprehensive Workforce Management Features: Globitel's solutions are tailored for industries like telecommunications, banking, and retail, providing tools such as workforce forecasting, skills-based routing, and real-time performance monitoring. These features improve operational efficiency and enhance customer experience.
- Flexible Deployment Options: The system is available as a SaaS (Software as a Service) model, allowing businesses to scale up or down based on their requirements, which is particularly beneficial for dynamic markets like the UAE.
Cons
- High Initial Costs: Globitel's pricing structure, starting at $25,000 as a one-time fee, can be prohibitive for small to medium-sized businesses, especially startups operating within a tight budget.
- Dependence on Internet Stability: Like many cloud-based solutions, the effectiveness of Globitel's services depends on consistent and reliable internet connectivity, which might pose challenges in areas with network instability.
Knowlarity
Here are two pros and two cons of Knowlarity's business phone system based on user experiences in the UAE:
Pros
- Ease of Setup and CRM Integration: Knowlarity's platform is user-friendly and quick to set up, with seamless integration into popular CRMs like Zoho. This makes it an effective solution for sales and customer support teams to centralize communication and enhance workflow efficiency.
- Cost-Effectiveness for Scaling Teams: For businesses with larger teams (e.g., five or more callers), Knowlarity's pricing is more competitive compared to alternatives like Exotel and Ozonetel. It offers a range of features such as IVR, call recording, and call analytics at reasonable costs.
Cons
- High Cost for Post-Implementation Changes: Modifications to existing setups, such as adding IVR options, can incur significant additional costs. This limits flexibility for businesses that may need to adjust their communication strategies over time.
- Inconsistent Customer Support: While Knowlarity provides 24/7 support, some users report delays in resolving issues and inefficiencies within the support team. This can be frustrating during critical business operations.
NICE
Here are two pros and two cons of NICE's business phone system based on user feedback, particularly relevant to users in the UAE:
Pros
- Comprehensive Features: NICE CXone offers a highly customizable platform with advanced capabilities such as predictive dialing, multichannel integration, and CRM software integration, enabling seamless customer interactions and improved service quality.
- Reliable Call Routing: The system provides robust inbound call routing, ensuring calls are directed efficiently to the appropriate agents, which is particularly valuable for large-scale operations.
Cons
- Complexity: Due to its extensive features and customization options, the platform can be challenging to implement and manage without technical expertise, potentially increasing the learning curve for users.
- Cost: NICE CXone can be expensive compared to other options, which might deter smaller businesses from adopting the system.