ZIWO vs. Maqsam
Now that your small business has grown, you may be considering changing your contact center software, Maqsam, to ZIWO to scale seamlessly. After navigating this comparison, you’ll do the right thing!
Let’s Talk Numbers: ZIWO or Maqsam?
12.5%
It is the percentage by which Maqsam customers pay more than ZIWO customers for a Cloud Business Phone System.
61.5%
It is the percentage by which ZIWO exceeds Maqsam in the five-star rating on the same peer-to-peer review site (G2).
61.5%
It is the percentage by which ZIWO exceeds Maqsam in the five-star rating on the same peer-to-peer review site (G2).
Comparing What You Need to Deliver the Best CX
To provide the exceptional customer experience your clients deserve, your business must first ensure that your employees have a seamless and positive user experience.
| ZIWO | Maqsam | |
|---|---|---|
| Ease of use | 100% (ZIWO's simple interface significantly reduces the learning curve for new users.) | 89% |
| Voice | 95% (Applies SD-WAN) | 81% |
| Quality of Support | 94% (Based on 84 user reviews on Capterra) | 94% (Based on 11 user reviews on Capterra) |
| Scalability | Available local hosting in every country. | Lacks local hosting options. |
| Reliability | 99.99% Uptime Earned ISO 27001:2022 | N/A Lacks ISO 27001:2022 |
Why ZIWO Beats Maqsam?
The big three reasons companies choose ZIWO over Maqsam are mainly the following features. This does not mean that Maqsam software does not include them, but users who seek a robust version of these features choose ZIWO!
Call Tracking
While Maqsam has many call management features, some are missing. Call tracking features come at the top of the list, which is present in ZIWO and allows the users to determine how customers find your business. This makes it a powerful tool that serves marketing objectives.
Unified Conversation
A key feature is the ability to manage customer interactions from a single point, providing agents with complete visibility of the entire inquiry or case, regardless of whether it originated as a call or a WhatsApp message, even if they were not initially responsible. ZIWO offers omnichannel communication for a more convenient experience for agents and customers, while Maqsam does not.
Live Dashboard
A contact center software could be an input tool that gathers data from customers’ interactions, agents’ activities, and admins’ actions. However, it should be an output tool that helps admins track performance and lets agents monitor activities. Maqsam has dashboard capabilities, but it is not fully customized from the admin’s side as ZIWO.
ZIWO vs. Maqsam: Which Gets You a Better ROI?
Investing in an advanced contact center cloud software is playing the long game thing. However, ZIWO has enabled numerous clients to make new records within one quarter. Cloud call center solutions like Maqsam and ZIWO present cost-effective alternatives to pricey on-premise software. Here, we showcase how ZIWO delivers a better ROI!
“Needs Less Than 1 Day of Training!”
Your call center might suffer from high turnover rates, raising expenses. But with ZIWO’s simple interface that has all tools in one place, every new hire succeeds and becomes highly qualified in no time.
Revibe Abdessamad Benzakour Co-founder at Revibe
“At the Very Least, 20% Is the Increase in the Volume of Incoming Reach Out!”
When every conversation is perfectly managed, the number of missed and abandoned calls drops down. ZIWO leads to a more satisfying customer base, which is more likely to repeat purchasing.
Al Riyadh Travel and Tourism Faisal Bin Abddulaziz Marketing Executive
“Guaranteed a 50% Increase in Productivity!”
Using ZIWO in sales and operations increased the teams’ productivity, directly transforming into higher revenue. All teams were up and running with the software in just a few hours.
SWYT Edouard Bouvet Co-founder of Swyt
What Makes You Switch From Maqsam to ZIWO?
While Maqsam may be a good solution for small businesses, it may not be able to keep up with the demands of a growing business. Call center supervisors and business owners have reported that Maqsam might be a good software for small businesses, but in case you need to grow your business soon, other solutions, like ZIWO, might be more convenient.
Voice Quality
A call center should efficiently respond to all customers’ needs, especially when the incoming call volume increases. Many Maqsam users have dealt with voice-related issues, which frustrated customers and did not help agents deliver the expected professional service.
Technical Support
You might face an issue throughout your business journey with any digital solution. The thing is, what is the effect of this issue, and how much time does it last? The technical support team should be the primary factor in dealing with such problems. Numerous users have complained about the response rate and the efficiency of the solutions delivered by Maqsam support.
Switching From Maqsam to ZIWO Is Simpler Than You Think
Don’t worry about your historical data! To provide your customer with a sustainable and lasting experience, storing their past interactions becomes ZIWO’s responsibility. So, your customers will never feel your business is missing anything about them!
Get the Full Support You Need
Through our open API, your most-used CRMs and software solutions are easily integrated into ZIWO. So, your agents can manage calls and messages with one click! Also, any open ticket is still there!
Typically Takes the Least Amount of Time
Setting up your business call center in just one hour is not a daydream. Our client “deliveroo” is a success story that showcases how easy it is to switch to ZIWO!
Need Help Switching?
FAQs
Why Is ZIWO Better Than Maqsam?
- Voice crystal clear quality.
- Local hosting.
- 24/7 local support with the highest FCR in the market.
- GDPR Compliant.
- ISO 27001 certified.
What’s the Difference Between ZIWO and Maqsam?
- 15+ CRM Integrations and can integrate to any in-house software thanks to the open API.
- Call tracking.
- Unified conversation.
- Tailored live dashboard.
What Is ZIWO’s Uptime Compared to Maqsam’s?
Choose ZIWO, the no.1 Contact Center Software in the MENA