END CALL SURVEY

ECS

What is an End Call Survey ?

End call survey (ECS) is a survey used to take customer feedback after the customer has finished talking to your customer support agent. It is typically used to determine whether your customer is satisfied with their on-call experience.

How does an end call survey function for your business?

Start

Customer’s consent for end call survey

Call transfer for end call survey

End call survey being made

End

Additional Feedback or open feedback

How to implement End Call Survey with ziwo?

STEP 1

Configure End Call Survey

STEP 2

Enable Survey in Queue

STEP 3

Start using survey on live calls

How to Analyze End Call Survey Data?

CDR Display

Survey Ratings

Feedback Recording

Live KPI

Total Inbound/Outbound Surveys
Average Inbound/Outbound Survey Rating
Inbound/Outbound NPS

Statistics & Widgets

NPS (Inbound & Outbound)
Average Star Rating Agents

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