Simply. Build Customer Satisfaction
End call survey (ECS) is a survey used to take customer feedback after the customer has finished talking to your customer support agent. It is typically used to determine whether your customer is satisfied with their on-call experience.
End Call Survey Benefits
Gain
customer Insight
Measure
Call Center performance
Improve Agent
Accountability
Easy
to set up
End Call Survey Features
End call survey (ECS) is one of the easiest and most feasible ways to ensure customer satisfaction. Give your callers the liberty to express themselves without any additional steps.
One Click
Transfer
Route to
IVR or Audio
Live
KPI
CDR
Display