Simply. Build Customer Satisfaction

End call survey (ECS) is a survey used to take customer feedback after the customer has finished talking to your customer support agent. It is typically used to determine whether your customer is satisfied with their on-call experience.

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End Call Survey Benefits

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Gain
customer Insight

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Measure
Call Center performance

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Improve Agent
Accountability

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Easy
to set up

End Call Survey Features

ECS is one of the easiest and most feasible ways to ensure customer satisfaction. Give your callers the liberty to express themselves without any additional steps.

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One Click
Transfer

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Route to
IVR or Audio

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Live
KPI

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CDR
Display

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Statistics
& Widgets