Enable/ Disable Recording During Calls

Safeguard customer confidentiality and trust by disabling call recording during sensitive moments, like when customers provide confidential information or undergo identification processes.

call recording

Your customers privacy is our priority. Simply!

Enable agents to pause and resume customer call recordings

Convenient Tool

The function will be present in the ZIWO dialpad and agents can easily use it by clicking the recording toggle button to pause and resume the call recording

Enhanced Control

Only admins have the authority to manage and activate the option for pausing and resuming call recording within the system, ensuring proper oversight and adherence to privacy protocols.

PCI Compliance

This feature aids PCI DSS compliance by enabling the pausing of call recording during customer payment card information sharing, ensuring data security.

Enhance Client Trust

This feature enhances client trust by prioritizing the security of their information through the ability to pause call recording during sensitive interactions.

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