Customizable SLA

Our platform provides Contact centers with custom service level agreements (SLA) to make sure everyone is working towards the same outcomes and are on the same page about what success looks like

Service level agreement - 40%

SLA that sets the standards. Simply!

Setting up service-level standards will empower your company to utilize metrics more efficiently.

Expert Consultancy

Our team of experts will help creating your SLA, you first need to define what you want to accomplish. For contact centers, you’re talking about accessibility for your customers and that includes abandon rate, average speed of answer, average handling time, etc .

Select the Perfect Metrics

Optimize your business performance with tailored SLA metrics designed to meet your unique needs and exceed customer expectations.

Customer Satisfaction

Meeting service level standards leads to satisfied customers, which improves brand loyalty and driving long-term business success.

Join hundreds of companies that are willing to talk to their clients. Simply.

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