Published the Jul 27, 2020
This integrated version of WhatsApp for Business provides insights and facilitates business perspective conversations.
Gone are the days when people used to utilize only telephonic conversations or e-mails to connect and take subsequent meet-ups from their clients. One of the most crucial tools that have changed connectivity and brought the digital revolution globally is WhatsApp. In the meantime, it is important to realize that WhatsApp for Business has a base of more than 2 billion users across the world and the numbers continue to rise.
Apart from the basic features like those of Instant Text, Media exchange, Voice notes, WhatsApp Web, Location sharing, and Video /Voice call, WhatsApp has become a boon for businesses. Moreover, this integrated version provides insights and facilitates business perspective conversations. As a matter of fact, this has made WhatsApp an indispensable tool for customer satisfaction and a powerful strategy to maximize sales.
Along with the conventional channels like those of e-mail, SMS, or telephone, WhatsApp has emerged as a game-changing tool for customer support because it’s easy to operate.
It was difficult to sort chats initially but in August 2018, the company finally announced the release of its APIs to the general public. The primary point was to allow companies to integrate this channel into their customer service and simultaneously be able to send transactional messages regarding boarding passes, invoices, password resets, etc.
Integrating WhatsApp for business provides several benefits that are specially targeted for better communication between business officials and clients by providing quick responses. With several features for effective communication coupled with a very simple UI, which is fast and easy to use makes it is more desirable. In addition, it has a regular cloud backup to store all the information. With Ziwo, when your customer starts chatting via WhatsApp, you can instantly collect a range of information that is otherwise extracted with great difficulty.
We can use this integration with WhatsApp for greater productivity in many sectors today.
WhatsApp has the potential to revolutionize the Telecom sector, with this in mind, it can cater to a range of telecom services. From mobile networks, companies to call centers. All customer care services can be improved to a great extent.
Company: XYZ, a global telecommunications conglomerate
As evident from the above example, the benefits of WhatsApp Integration in the telecom sector are many, and here are some of them:
WhatsApp enables direct coordination between the customer and the company which provides for a smooth and seamless user experience.
Company: ABC, a gulf manufacturer of smartphones and accessories
WhatsApp integration acts as a go-to tool for the customer to have a better understanding of the required policies as there is a cluster of policies available on bank websites that are difficult to sort.
Company: UVW Bank, a multinational banking corporation
Company: Aeromexico, Mexico based Airline Services
Ziwo helps you reach your customers directly on WhatsApp & resolve queries immediately. It eases customer assistance by providing several features.
With the Search feature, you can find the desired customer contact from the call/chat history to connect or provide relevant information to him/her.
Your customer may require data in the form of various media. With Ziwo, you can exchange different types of files including PDF, DOC, XSLS, IMAGE, VIDEO, and AUDIO that can be easily sent as attachments.
Insights play an important role in the analysis of activities and communication done over time with the customers. Not only that, but also they are essential for the optimization of customer journeys, and these KPIs include statistics on parameters like:
You can check the conversation history of any specific client, and also the agents can directly send or receive calls from within their interface.
In the case of an attended transfer, the number on hold will appear in the call stack so that you will know the identity of customers that are waiting for your response.
With a few more additional features like a dialer card, Ziwo’s WhatsApp integration has a very appealing UI that facilitates reaching customers directly on WhatsApp in a manner that is both fast and efficient.
Enabling WhatsApp to enhance your customer experience is an easy four-step process.
1. Configure WhatsApp integration.
2. Your agent will receive a message from a new or existing contact.
3. Exchange WhatsApp Messages via our user-friendly Conversations interface.
4. If no further action is necessary, the WhatsApp conversation will close automatically.
Ziwo manages a large volume of chats effectively, and this creates an opportunity to take advantage of WhatsApp Business APIs, especially to manage customer requests. In reality, if you want to reflect your customer experience of using WhatsApp for your sales and support teams, Ziwo tailors the functions according to your needs.
Choose the right partner. take a look at Ziwo and feel free to connect with us.
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