Our Customers
Alaan Switches from Chat to Voice with ZIWO
Alaan, a company focused on simplifying finance for MENA businesses, enhanced its customer support by integrating ZIWO’s advanced tools. The platform enabled seamless voice support, better organization of customer interactions, and real-time tracking of team performance across global teams in the UK, India, and Dubai.
Alaan Testimonial
- Previously relied on chat and email support only.
- Improved call handling and quality assurance.
- Enabled effective team management and performance tracking.
- Utilized admin dashboards to track remote cutomer support team and call recording.
- Notable improvements in overall customer satisfaction and service quality.
Features
ZIWO Features used by Alaan
Call Routing
Call Recording
Call Detail Record (CDR)
Live Dashboard
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