Our Customers
Invygo Enhances Operations and Expands with ZIWO
Invygo, a car subscription company, struggled with real-time metrics, low customer satisfaction, scalability, and remote work issues before using ZIWO. With ZIWO's quick implementation, they expanded to KSA and improved agent productivity. Key features like call whispering for training, IVR for self-service, and queue management enhanced operations. ZIWO automated many tasks, boosted customer retention, and provided exceptional support.
Invygo Testimonial
- Invygo had issues with metrics, satisfaction, scalability, and remote work.
- Expansion to KSA and improved agent productivity.
- Features used: call whispering, IVR, and queue management.
- Automation of tasks and boosted customer retention.
- Excellent support, 24/7.
Features
ZIWO Features used by Invygo
Call Whispering
Hybrid call center
Call Queue Management
Interactive Voice Response (IVR)
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