Our Customers
MCI Maroc Boosts Efficiency with ZIWO
MCI Maroc, an Apple Authorized Service Provider in Morocco, ensures Apple users receive the best service experience. Before ZIWO, managing customer calls across multiple channels was difficult and inefficient. With ZIWO, MCI Maroc centralized all communications, improved agent productivity, and enhanced customer engagement. The platform’s seamless integration with Salesforce provided complete visibility, clear reporting, and faster, more personalized support, all while reducing costs and boosting operational efficiency.
MCI Maroc Testimonial
- Before ZIWO: managing customer calls across multiple channels was complex and inefficient.
- With ZIWO: communications became centralized, agent productivity increased, and customer engagement improved.
- Seamless Salesforce integration enabled full visibility, clear reporting, faster support, and reduced operational costs.
Features
ZIWO Features used by MCI Maroc
Call Recording
Agent Statistics
HD Inbound & Outbound Calling
Live Dashboard
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