Udrive Transforms CX with ZIWO's Cloud Solution
Udrive, the largest car-sharing company in the Middle East, switched to ZIWO for a cloud-based call center solution that allowed decentralization with centralized control. The easy deployment and seamless integration with tools like Freshdesk improved efficiency by 2-3 times, while enabling quick mobile and desktop access for employees. ZIWO’s flexibility and fast feature updates helped Udrive save three times their previous costs, while boosting productivity and reducing downtime.
Udrive Testimonial
- Quick and easy migration from Asterisk's on premise platfrom to ZIWO's cloud solution.
- Seamless integration with Freshdesk and other tools for better service management.
- Improved calls and customer tickets management by 2-3 times.
- Enhanced customer service operations with efficient call handling.
- Increased agent productivity and overall customer satisfaction.
- Reduced operational costs by 3 times.
ZIWO Features used by Udrive
HD Inbound & Outbound Calling
Real-time Management
Call Tracking
Real-time Management
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