What is CNAP Feature in Telecom?

17 - Nov - 2021 All   Customer Satisfaction   Customer Support   Developer   Growth   Online  
CNAP in UAE
CNAP in UAE

The Telecommunications and Digital Government Regulatory Authority (TDRA) in the UAE has announced requirements related to the new “Calling Name Presentation” or the CNAP feature, and this rule is already implemented in some service providers, but soon, all service providers will implement it, this rule applies to all telecom operators that, in accordance with the current legislation, provide telephony services including the major providers such as Etisalat and Du Telecom. 

CNAP In Simple Words

Calling Name Presentation (CNAP) is used in telephone networks to identify the caller’s name and it’s commonly displayed in the Caller ID section whenever receiving a phone call. This can be a username or a company name. The caller’s title can also appear as “Not Available” in some cases.

The caller’s name, or CNAP information, is not transmitted during a call. Instead, the provider is responsible for showcasing the caller’s information to its customer. The provider searches the database using the caller’s phone number to obtain name information to display using the caller ID. If the data is with another operator, then the provider operator must perform the search to get that information.

What’s the Impact of this on your business?

cnap in uae
cnap in UAE

 

With the CNAP, all incoming calls to UAE mobile phones will show the trade license of the legal entity that is currently owning the phone line. For ZIWO clients, the caller’s name will be shown as “ASWAT FZ LLC” which is the developer of ZIWO platform.

 

How Can I Set up My CNAP?

cnap uae aswat 

 

Currently, it is possible to set up CNAP in the UAE. All our clients can set up their business calling name through multiple options, for further assistance please contact our support team via this email: [email protected]  / Or you can call us via:  +971 4 278 9902

Note: Your calling name presentation CNAP should be active within a short period of time after submitting the request.

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