Why Do You Receive Calls from ASWAT FZ LLC?
The Digital Government Regulatory Authority (TDRA) in the UAE has introduced new requirements regarding the “Calling Name Presentation” (CNAP) feature. The CNAP feature allows the recipient of a call to see the caller’s name and number on their phone’s display, which helps to identify the caller and ensure the call’s legitimacy.
The new requirement by TDRA requires that all telecom operators implement the CNAP feature to improve the clarity and security of their communication services.
TDRA’s new requirement may increase costs for telecom operators, but CNAP offers substantial benefits. CNAP enhances transparency and security, building trust and loyalty. CNAP also reduces undesired calls, improving UAE communication services.
Receiving Calls from ASWAT FZ LLC?
While the caller’s name may appear as “ASWAT FZ LLC,” it’s important to note that the actual person or company making the call will be the client of the ZIWO platform. If a recipient receives a call from “ASWAT FZ LLC” and is unsure of the caller’s identity or the purpose of the call, they can ask for more information, or they can hang up and contact the company or organization directly using their released contact information to verify the call’s validity.
ASWAT FZ LLC, the developer of ZIWO, is based in Dubai, United Arab Emirates, and has been providing cloud-based communication solutions since 2015. The company’s mission is to make communication more accessible, efficient, and cost-effective for its clients, regardless of their size or industry.
Why Companies Use ZIWO by ASWAT FZ LLC?
ASWAT FZ LLC is the developer of the ZIWO platform, which is a cloud-based CCaaS solution. It’s designed to enhance customer service and streamline communication workflows for businesses and organizations.
The platform offers a range of features and capabilities, such as Call Masking, End Call Survey, call whispering, call queuing, IVR, and more.
The ZIWO platform offers more than just calls, enhancing communication workflows. It enables call recording for training and compliance. Not to mention that Call transfer reduces wait times, boosting customer satisfaction.
The platform includes call recording, transfer, queuing, IVR, and more to enhance response times and custom experiences.
Being cloud-based allows easy growth potential without additional hardware investments.
These features reduce wait times and enhance overall effectiveness. ZIWO’s Cloud-based flexibility enables seamless scaling of communication workflows as required.
Conclusion
When you receive a call from a caller ID that shows “ASWAT” does not necessarily mean that the call is directly from the ASWAT FZ LLC company itself. In many cases, it could be a call from a company that is using the ZIWO developed by ASWAT FZ LLC.
ZIWO serves a diverse list of clients, including retail, food delivery, medical services, and car rentals. It extends to real estate, hospitality, travel, e-commerce, finance, and education. Government agencies, insurance, and call centers benefit from its features too.
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