Why Do You Receive Calls from ASWAT FZ LLC?

22 - Mar - 2023 All   Customer Support   Marketing   Online Security   Telesales and Telemarketing   ecommerce   2023 Blogs  
Calls from ASWAT FZ LLC
Calls from ASWAT FZ LLC

The Digital Government Regulatory Authority (TDRA) in the UAE has introduced new requirements regarding the “Calling Name Presentation” (CNAP) feature. The CNAP feature allows the recipient of a call to see the caller’s name and number on their phone’s display, which helps to identify the caller and ensure the call’s legitimacy. The new requirement by TDRA mandates that all telecom operators implement the CNAP feature to improve the transparency and security of their communication services.

While the new requirement by TDRA may result in additional costs for telecom operators, the benefits of implementing the CNAP feature are significant. By enhancing the transparency and security of their communication services, telecom operators can build trust and loyalty among their users, which can lead to increased customer satisfaction and retention. Additionally, the CNAP feature can help to reduce the number of unwanted or malicious calls, which can help to improve the overall quality of communication services in the UAE.


ZIWO by Aswat - Dubai

Receiving Calls from ASWAT FZ LLC?

While the caller’s name may appear as “ASWAT FZ LLC,” it’s important to note that the actual person or company making the call will be the client of the ZIWO platform. If a recipient receives a call from “ASWAT FZ LLC” and is unsure of the caller’s identity or purpose of the call, they can ask for more information, or they can hang up and contact the company or organization directly using their published contact information to verify the call’s legitimacy.

ASWAT FZ LLC, the developer of ZIWO, is based in Dubai, United Arab Emirates, and has been providing cloud-based communication solutions since 2015. The company’s mission is to make communication more accessible, efficient, and cost-effective for its clients, regardless of their size or industry.

Why Companies Use ZIWO by ASWAT FZ LLC?

The ZIWO platform, developed by ASWAT FZ LLC, is a cloud-based communication (CCaaS) platform designed to help businesses and organizations improve their customer service and streamline their communication workflows. The platform offers a range of features and capabilities, such as Call Masking, End Call Survey, call whispering, call queuing, IVR, and more.

In addition to making and receiving calls, the ZIWO platform provides many other features and capabilities designed to help companies improve their communication workflows. For example, the platform allows companies to record calls for training, compliance, or quality assurance purposes. Companies can also use the call transfer feature to transfer calls to another agent or department, reducing wait times and improving customer satisfaction.

The platform offers a range of features and capabilities, such as call recording, call transfer, call queuing, IVR, and more, which can help to improve response times, reduce wait times, and provide a more personalized and efficient customer experience. Because the platform is cloud-based, companies can easily scale their communication workflows up or down as needed, without having to invest in additional hardware


When you receive a call from a caller ID that shows “ASWAT” does not necessarily mean that the call is directly from the ASWAT FZ LLC company itself. In many cases, it could be a call from a company that is using the ZIWO software developed by ASWAT FZ LLC. The ZIWO software caters to a diverse range of industries such as Retail, Food Delivery Services, Car Rentals, Medical Services, Real Estate, Hospitality, Travel and Tourism, E-commerce, Financial Services, Education, Government Agencies, Insurance, Call Centers and much more!

Related Topics:


What is CNAP Feature in Telecom?

On Premise Call Center Vs Cloud-based Call Center

How CCaaS Will Reduce Your Call Center Costs?



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