Simply. Simply. Mentor Your Agents.

Admins now have the ability to perform call whispering while performing other activities while on the call silently without interfering the agent or the customer.

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Call Whispering Benefits

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Monitor
Agent Performance

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Monitor
Customer Sentiment

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Upsell
Opportunities

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Improve
Customer Satisfaction

Call Whispering Features

Team up on high-priority calls to help agents find practical solutions for stressful scenarios thereby improving your SLA & FCR metrics.

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Call
listening

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Change
Agent Status

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Check
Agent logs

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Programmable
API

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View
Call History