Admins now have the ability to perform call whispering while performing other activities while on the call silently without interfering the agent or the customer.
Call Whispering
Call Whispering is a feature that allows admin users to listen to calls between agents and customers, Whisper something in the agent’s ear without the customer’s knowledge, and even join the call and take action to resolve customer queries immediately.
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Simply. Simply. Mentor Your Agents.
Call Whispering Benefits
Monitor
Agent Performance
Monitor
Customer Sentiment
Upsell
Opportunities
Improve
Customer Satisfaction
Call Whispering Features
Team up on high-priority calls to help agents find practical solutions for stressful scenarios thereby improving your SLA & FCR metrics.
Team up on high-priority calls to help agents find practical solutions for stressful scenarios thereby improving your SLA & FCR metrics.
Call
listening
Change
Agent Status
Check
Agent logs
Programmable
API