Admins now have the ability to perform call whispering while performing other activities while on the call silently without interfering the agent or the customer.
Simply. Simply. Mentor Your Agents.

Call Whispering Benefits

Monitor
Agent Performance

Monitor
Customer Sentiment

Upsell
Opportunities

Improve
Customer Satisfaction
Call Whispering Features
Team up on high-priority calls to help agents find practical solutions for stressful scenarios thereby improving your SLA & FCR metrics.
Team up on high-priority calls to help agents find practical solutions for stressful scenarios thereby improving your SLA & FCR metrics.

Call
listening

Change
Agent Status

Check
Agent logs

Programmable
API
