Features designed to provide the best customer experience.
See what’s included in ZIWO
Enjoy many features to help your company serve customers better, sell more, and handle more calls including Data Analytics, Call Whispering, Call Tracking, IVR, Real-time Monitoring, & many more.
Streamline your end-to-end customer experience with ZIWO Workflows.
Integrate Workflows into your ZIWO interface to elevate your end-to-end customer experience. Streamline your operations and connect your external tools to boost productivity with automation and directly impact your sales.
Click to Call
Enhance agent productivity with ZIWO's click-to-call solution. Skip manual dialing and effortlessly connect with customers by simply clicking their number. Boost efficiency, save time, and empower your team with this time-saving feature.
Call Detail Record (CDR)
Embrace Call Detail Records (CDR) within your call center to effectively capture and analyze call details and recordings. By optimizing agent productivity, enhance operations and empower your team with valuable insights from comprehensive records, paving the way for greater success.
Call Recording
Elevate customer service and empower agents with ZIWO's Call Recording. Access valuable information instantly, evaluate agent performance, and personalize interactions for exceptional service that exceeds expectations.
HD Inbound & Outbound Calling
Experience the remarkable advantage of ZIWO's HD Inbound & Outbound Calling! Enjoy seamless conversations with high-quality audio, enabling effortless engagement with customers, colleagues, and partners for effective communication and collaboration.
Interactive Voice Response (IVR)
Easily create and assign IVR systems to your call flow and conveniently manage them in real-time, allowing you to make dynamic adjustments on the go.
Waiting Line Management
Experience a seamless waiting line management that organize your call flow by creating dedicated queues. Unlock the power of an efficient system that truly works.
Customizable SLA
Our platform provides Contact centers with custom service level agreements (SLA) to make sure everyone is working towards the same outcomes and are on the same page about what success looks like
Unlimited Callers on Hold
No need for multiple phone lines as your callers will be held on hold until your phone becomes available to receive the next call. No more missed calls or the hassle of managing multiple lines!
Z-Dial or Outbound Dialer
Experience the power of Z-Dial, our badass Outbound Dialer! It fires off targeted calls to your client list, eliminating manual dialing and skyrocketing your lead conversion rate. Dominate sales now!
Call Routing
Connect callers directly to the right department or agent for improved FCR rates, reduced AHT, and minimized time in queue, and boost call center metrics with call routing.
Enable/ Disable Recording During Calls
Safeguard customer confidentiality and trust by disabling call recording during sensitive moments, like when customers provide confidential information or undergo identification processes.
Voicemail
ZIWO empowers businesses by offering clients the option to leave voicemail messages when agents are busy or outside of working hours, ensuring their needs are addressed.
Urgent Messages
Record your own voice message and apply it to a specific number or queue and let your customers be aware of any emergency.
Improving Customer Experience in the GCC
Cloud-based
High-quality voice
Deployed in minutes
Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.
Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English, French or Arabic to boost your productivity and your customer experience.
Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.
Streamline operations with ready-to-use workflows and WhatsApp chatbots. Automate tasks, integrate seamlessly with your tools, and enhance customer interactions effortlessly.
Supporting Your Business Anywhere You Want To Go
"Floward, a leading flower delivery service, significantly improved their customer interactions and team efficiency by implementing ZIWO's advanced solutions. The platform provided key enhancements in managing calls and optimizing service quality."
Join hundreds of companies that are willing to talk to their clients. Simply.
Cloud telephony and call center software deployed instantly