Simply. Improve customer experience via emotions

Emotion Tracker is an AI-based feature that allows you to understand your client’s emotions real-time (Happy, Sad, Neutral, Fear, Angry) while you are on the call to instantly elevate customer experience and act immediately to improve client satisfaction.

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Real Time
Coaching
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Agent Performance
Monitoring
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New Agent
Training
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Access to
Live KPIs
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Call Evaluation
Dashboard
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Future Campaign
Planning

Know what your customer feels via emotions !

View Demo
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Update Emotion Results
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List Calls by Agent id or Call Center id
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Fetch emotions as single CDR
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List Calls by Queue, Call id or CRM Profile id
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List Calls by Date or Duration
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List Calls by Audio Quality
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List Calls by Call Direction
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List Calls by Voicemail

Lot of features for you to play with !

View demo
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Real Time
Feedback
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Instant feel of the call
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Ability to ask for support
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View interest level of client
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Agent performance overview

Benefits of Tracking the user emotions

Intelligence is the ability to adapt to change. Ziwo Emotions will help you do just that.

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Emotions
within CDR

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Agent Training
on the call

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Live KPI
Monitoring

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Call Evaluation
Dashboard

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Improve
your CX

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API
for Developers