Simply. Improve customer experience via emotions
Emotion Tracker is an AI-based feature that allows you to understand your client’s emotions real-time (Happy, Sad, Neutral, Fear, Angry) while you are on the call to instantly elevate customer experience and act immediately to improve client satisfaction.

Real Time
Coaching
Coaching

Agent Performance
Monitoring
Monitoring

New Agent
Training
Training

Access to
Live KPIs
Live KPIs

Call Evaluation
Dashboard
Dashboard

Future Campaign
Planning
Planning
Know what your customer feels via emotions !
View Demo
Update Emotion Results

List Calls by Agent id or Call Center id

Fetch emotions as single CDR

List Calls by Queue, Call id or CRM Profile id

List Calls by Date or Duration

List Calls by Audio Quality

List Calls by Call Direction

List Calls by Voicemail
Lot of features for you to play with !
View demo
Real Time
Feedback
Feedback

Instant feel of the call

Ability to ask for support

View interest level of client

Agent performance overview
Benefits of Tracking the user emotions
Intelligence is the ability to adapt to change. Ziwo Emotions will help you do just that.

Emotions
within CDR

Agent Training
on the call

Live KPI
Monitoring

Call Evaluation
Dashboard

Improve
your CX
