Call Tracking includes a very critical feature for businesses, Obviously, which is Transactional SMS messages! These SMS texts are service messages that are sent to inform the customer about the status of an order, payment, invoice, delivery of goods, etc. Of course, they are also used to send a confirmation code when registering on a website or an application.
In addition, this SMS Feature keeps the client always aware of what is happening, what will happen next, and what to do if something goes wrong. If you do not send transactional SMS, then the client may not understand whether it was possible to place an order, book tickets, or pay for a purchase..etc. Therefore, sending call tracking SMS has become the main standard for everyone who does business online or even offline.
Uses of SMS Feature:
This feature is used for a wide array of purposes such as order confirmation or purchase, expression of gratitude to the client for placing an order, and messages to inform clients that their request has been accepted. Moreover, In case the ordered product is out of stock, then the customer will receive an apology for the inconvenience and will be assured that the order will be processed as quickly as possible. Read this article from MarketWatch to know more about call tracking.
The above case is for a real estate company, where the SMS feature is used to provide the agent with the caller’s details including his phone number and the time of the missed call. Not only that but also can track the reference number of the advertisement about which the customer is inquiring about.
There is an unlimited number of scenarios where companies use the SMS feature. They use them also to inform clients about the cancellation of a completed order, or to provide them with information about their delivery, the Arrival of a taxi, or when ordering goods for self-pickup!
Who Can Use It?
All industries can use Call tracking in any field, no matter what size is the company. Many industries can use it including marketing, the food industry, travel agencies, real estate, healthcare, automotive, and many more.
For more details about this feature and more, please contact us via: email@example.com
More Related Subjects: What Is Call Whispering? What is IVR? Click to Call Feature End Call Survey – A must-have for all businesses