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Zendesk

Ziwo & Zendesk

Support Contact us

Connect ZIWO & Zendesk in a snap

You can now integrate ZIWO with your current solution in no time and without any technical assistance.

Free of cost plugin connecting ZIWO with ZENDESK.

Need ZENDESK Talk Edition to work

Contact Support

ZIWO in ZENDESK, how does it work?

Click to call

Screen pop

When you receive a call in ZIWO, ZENDESK displays the related customer account or creates a new one if necessary.

Call recording

After each call, ZIWO attaches a call log and voice recording in a ticket linked to the customer account

Active tab

ZIWO identifies the active ZENDESK tab with a greyed/colored icon, simply click it to switch tab

Bitrix

Ziwo & Bitrix

You can now Integrate Ziwo with this super efficient CRM BITRIX specially designed for small business to optimally improve the efficiency of your sales team. See Below, how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance with seamless integration of key features such as Click to Call, Pop up and Wrap up

Book a webinar Support

Zoho

ZIWO & Zoho

Reach out to prospects at the right moment and engage them across every channel. Zoho CRM software helps businesses of all sizes close more deals the smarter way.

You can now Integrate Ziwo with ZOHO CRM to improve the efficiency of your sales team. See Below, how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance with seamless integration of key features such as Click to Call, Pop up and Wrap up

Book a webinar Support

ZIWO implementation by 10Ten

Propspace

Ziwo & Propspace

Ziwo can seamlessly integrate with UAE’s leading real estate CRM to improve the efficiency of your sales team. See Below, how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance with easy integration of key features such as Click to Call, Pop up and Wrap up

Book a webinar Support

Microsoft Dynamics CRM

ZIWO implementation by Auxenta

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications.

You can now Integrate Ziwo with Microsoft Dynamics to take your business to the next level. See Below, how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance with seamless integration of key features such as Click to Call, Pop up and Wrap up

Book a webinar Support Microsoft Marketplace
INSTALL

Freshdesk

ZIWO & Freshdesk

You can now Integrate Ziwo with Freshdesk to optimally use the CRM software, improving the efficiency of your sales team.

See Below, how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance with seamless integration of key features such as Click to Call, Pop up and Wrap up.

Book a webinar Support

ZIWO implementation by 10Ten

Sugarcrm

Ziwo & SugarCRM

You can now Integrate Ziwo with SugarCRM to optimally use the CRM software, improving the efficiency of your sales team. See Below, how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance with seamless integration of key features such as Click to Call, Pop up and Wrap up

Book a webinar Support

Salesforce

Ziwo & Salesforce

You can now Integrate Ziwo with Salesforce to optimally use the CRM software, improving the efficiency of your sales team. Using Cloud Concept, a cloud-based CRM integration specialist, we are providing a seamless integration of ZIWO, in Salesforce.

See Below, how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance.

Book a webinar Support

ZIWO & SALESFORCE

Get the best of Salesforce with ZIWO implementation by Cloud Concept

ZIWO implementation by Cloud Concept

Salesforce is a reference in the world of customer relationship management software (CRM), chosen by over 150,000 customers worldwide, improving the efficiency of sales team from SMBs as well as renowned brands in all industries.

Aswat and Cloud Concept, a cloud-based CRM integration specialist, are now providing a seamless integration of ZIWO, Aswat cloud-based contact center in Salesforce.

In this presentation, we will detail how your company could benefit from both systems to improve call response, streamline call flow and ultimately sales team performance.

ZIWO + Salesforce, a Perfect Match

Auto login

Forget about multiple accounts and system login.

By logging into your Salesforce account, you are ready to place and receive calls.

Availability

Change your status on the fly, ZIWO adapts call routing to specified scenarios.

Route to a voicemail, mobile phone number or the next available colleague.

Meet customers, attend team stand up meetings or have a coffee break without worrying about lost calls.

Click to Call

Placing calls has never been that simple. Simply click the telephone number of a customer or lead in Salesforce and get ZIWO to place the call for you.

Should you need to manually place a call or use your contact IVR, simply unfold the phone tab to reveal ZIWO dial pad.

Call Transfer

Search your contact in Salesforce phonebook or transfer to an external number directly from ZIWO dial pad in a couple of clicks.
Would you need to discuss the case with the third party before transferring the call, simply select the option and you’re done.
You can then validate the transfer and hang up safely.

Screen pop

ZIWO handles your inbound calls, routing calls from specific DID or through IVR.
When a sales representative receives a call, caller’s number is sent to Salesforce to display the customer sheet and provide all available data in a glance.

Call recording

Do you want to review calls or clear a dispute with a customer, ZIWO supplies MP3 links in call logs to download any specific call or listen to past conversation.
A great tool to improve sales representative training or listen again to that moment you may not clearly remember.

Call comments

Never forget what you discussed with a lead by entering a short comment directly in ZIWO dial pad.
Call comments are added to your call log and customer activity.

Call logs

Each call, in or outbound is logged in Salesforce and attached to both the sales representative activity and the customer sheet.
In case of a new contact, a new contact sheet can be automatically generated to be completed at any time.

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FCR

Simply. Make Every Call Count.

CHALLENGE

John has Website hosted by CoHost

The site is down cause of server issue, he calls tech support

leads to…

SOLUTION

Ziwo First Call Resolution (FCR)

results in…

FCR TIPS

Simply. Talk to your clients

ZIWO

Platform

Support

ZIWO Mobile App

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Zendesk

Ziwo & Zendesk

Bitrix

Ziwo & Bitrix

Zoho

ZIWO & Zoho

Propspace

Ziwo & Propspace

Microsoft Dynamics CRM

ZIWO implementation by Auxenta

Freshdesk

ZIWO & Freshdesk

Sugarcrm

Ziwo & SugarCRM

Salesforce

Ziwo & Salesforce

Simply. Make
Every Call Count.