Simply. Have a good first call

FCR term is self-explanatory: a contact center’s ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.

FCR Benefits

Improves contact center profitability

Drives Customer Loyalty

Optimize Agent Productivity

Great Product Rating & Reviews

FCR Features

FCR = % of (Total Calls Handling Time / Total Logged In Time)

Realtime KPI Calculation

Indepth Reporting & Statistics

Smart Routing

Automatic Call & Message Distribution

CDR

Live Dashboard