Simply. Have a good first call

FCR term is self-explanatory: a contact center’s ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.

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FCR Benefits

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Improves contact center profitability

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Drives Customer Loyalty

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Optimize Agent Productivity

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Great Product Rating & Reviews

FCR Features

FCR = % of (Total Calls Handling Time / Total Logged In Time)

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Realtime KPI Calculation

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Indepth Reporting & Statistics

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Smart Routing

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Automatic Call & Message Distribution

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CDR

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Live Dashboard