Features Built for Exceptional Customer Experience

AI Scorecard Reviewer

The Scorecard Reviewer lets supervisors fly through a full batch of AI-evaluated scorecards sequentially, with the call recording, sentiment, tags, and full category breakdown all on one screen. No more jumping between views.

Predictive Dialer

Supercharge your outbound campaigns with intelligent, algorithm-driven dialing. Reach more contacts in less time while keeping abandonment rates fully under control.

ZIWO Intelligence Insights

Stop spending hours pulling reports. The new Insights tab in ZIWO Intelligence delivers an automatic AI-generated summary of your team's weekly performance with key metrics and a smart week-over-week analysis, ready every Monday.

ZIWO Intelligence Smart Tags

Smart Tags let you define what to look for and ZIWO AI does the labeling. Describe the calls you want to identify, and the AI applies your tag automatically across every conversation. No manual effort. No missed calls.

AI Score Card

Evaluate every customer interaction with accuracy and fairness. The ZIWO Intelligence Score Card gives you full control over performance criteria while keeping feedback unbiased and emotion-free.

AI Dashboard

See what’s happening in your contact center, as it happens. The ZIWO Intelligence Dashboard gives you a clear, visual overview of every interaction and lets you dive into call-level details in seconds to make faster, smarter decisions. Powered by ZIWO’s AI technology, it accurately processes Arabic (including UAE and KSA dialects) for precise insights across every conversation.