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Get all you need on latest industry trends and features that benefit your business.

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An integrated solution for modern day sales

Aug 20, 2025

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Best Strategies to Reduce Agent Burnout in Call Centers

Aug 20, 2025

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Enhancing Customer Experience with Agentic AI

Aug 8, 2025

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The Voice of Customer (VoC)

Jun 27, 2025

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Best 5 Call Center Agent Training Methods

Jun 25, 2025

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3 Ideas to Improve Customer Experience

May 8, 2025

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What Is Customer Experience Design?

May 8, 2025

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What Is a Customer Experience Model?

May 8, 2025

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“What Is Customer Experience Transformation​?” Fundamentals of CXT

May 8, 2025

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Strategies for a Productive First Contact with Clients

Customer
Support
Finance
Growth

Nov 14, 2023

The power of whatsapp business with ZIWO conversations

The Power of WhatsApp Business with ZIWO Conversations

Productivity
voice calls
whatsappcrm

Nov 2, 2023

Pause and resume call recording benefits and industries.

Pause and Resume Call Recording – Benefits & Industries ​

Trust Building
Call Recording
Data Security
Customer Trust

Oct 23, 2023

Outbound IVR definition and benefits: Incoming voice call of aswat FZ LLC

Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices

OutboundIVR
IVRSystem
VoiceAutomation
CustomerService

Oct 18, 2023

How to become a customer centric organization?

How to Become a Customer-Centric Organization

Customer Focus

Sep 26, 2023

Multilingual contact centers connecting people across language barriers.

Multilingual Contact Centers: Bridging Language Gaps

Contact centers

Sep 21, 2023

Phone displaying call recording app icon

Listening to Customers with End-Call Surveys

CX Strategy
Survey Data

Sep 6, 2023

Top 6 myths about remote contact center agents.

Top 6 Myths About Remote Contact Center Agents

Work from Home
Misconceptions

Aug 28, 2023

Cloud call center coachig tips

Essential Call Center Coaching Tips

Coaching Tips
Agent Training

Jul 31, 2023

A customer support representative on a call, providing assistance and resolving issues

Humanizing Customer Experience: The Power of Connection

Personalization
Humanizing
Connection
Empathy

Jul 17, 2023

Call center reporting & analytics: A visual representation of data and statistics related to call center operations and performance

Call Center Reporting & Analytics

service level
call volume
Data analysis
Reporting tools

Jun 20, 2023

A hand pointing towards a phone logo, representing best practices for optimizing IVR outbound calls to enhance customer service

IVR Optimization: Best Practices to Enhance Customer Service

IVR
ivr system
Best practices
ivr layers

Jun 15, 2023

A visual representation of a roaming agent interface displaying various data and settings

What is Roaming Agent/ Remote Agent Feature?

remote agents
remote working
cloud service

Jun 7, 2023

A man and woman in yellow shirts happily enjoying their customer loyalty to a brand.

Customer Loyalty: Definition, Examples, Best Practices

Reward Programs
loyal clients
loyal customers

May 15, 2023

Top 10 skills of a successful call center agent

Top 10 Call Center Agent Skills

communication
Problem-solving

Apr 24, 2023

Reducing call center AWT time: a clock ticking, symbolizing wait time reduction and improved efficiency

What is Call Center AWT Average Wait Time?

ziwo
Call handling

Apr 13, 2023

aswat fz llc dubai

Why Do You Receive Calls from ASWAT FZ LLC?

caller ID
CNAP Iin UAE
aswat celler ID
ZIWO by Aswat

Mar 22, 2023

The importance of CX management for business success

The Importance of CX Management for Business Success

CX Management

Mar 20, 2023

a purple background with a clipboard and a checklist with a urdu content

تقارير خدمة العملاء وأهميتها في تطوير أداء مركز الاتصال

Mar 9, 2023

How CCaaS will reduce your call center costs?

How CCaaS Will Reduce Your Call Center Costs?

WHAT IS CCaaS
ZIWO CCaaS

Mar 6, 2023

6 ways call routing will improves customer service

6 Ways Call Routing Will Improve Customer Service

call transfers
waiting times
service levels
call volume

Mar 1, 2023

A woman sits on a couch with a laptop and a cat.

Tips for Managing Remote Call Center Agents

remote work
training
remote agents
tips for remote

Feb 16, 2023

Design thinking

Using Design Thinking Methods To Improve CX

companies
Improve CX
UX Design
Customer needs

Feb 13, 2023

Artificial intelligence and automation in ZIWO call center

Artificial Intelligence (AI) & Automation In Call Centers

Feb 2, 2023

8 customer engagement trends in 2023

8 Customer Engagement Trends To Keep An Eye On In 2023

omnichannel
chatbots
Personalization

Jan 27, 2023

Two screens displaying the phone number twice

CLI (Calling Line Identification): Definition & Benefits

cli feature
new features

Jan 17, 2023

Outbound, inbound, and blended call center operations depicted in a vector illustration.

Call Center BPO: Definition And Advantages

operations
BPO services
third-party

Jan 17, 2023

Salesforce and ZIWO integration

Salesforce CRM (Customer Relationship Management)

SALESFORCE
SALESFORCE CRM
salesforce uae
marketing cloud

Dec 28, 2022

A diagram illustrating the fundamental layout of a call center, showcasing various departments and communication channels.

The Basic Structure of Call Centers

Dec 16, 2022

A diagram showing 6 different capabilities of ZIWO's automatic call

What is ACD or Automatic Call Distribution? | Smart ACD Routing

what is ACD
acd system
ziwo acd system
Guide to ACD

Nov 16, 2022

12 telephone etiquette tips for call center agents

12 Telephone Etiquette Tips For Call Center Agents

phone Etiquette
phone rules

Sep 26, 2022

VoIP (Voice over Internet Protocol) enables voice communication over the internet

What is VoIP and How Does it Work?

voip calls
ip network
voip solutions
communication

Sep 6, 2022

virtual phone numbers of various cities

Benefits of Using International Phone Numbers | Virtual Phone Numbers | Toll-Free Numbers

2022 business
Local Numbers

Aug 3, 2022

What is CTI (Computer Telephony Integration)?

phone system
call centers
telecom
calling system

Jul 14, 2022

A circle displaying diverse logos representing various organizations and brands.

How Cloud Telephony-CRM Integration Benefits Your Business?

outbound
integration
2022 business
business tools

Jun 10, 2022

Outbound dialer: a communication tool that automatically dials phone numbers to initiate outgoing calls

Z-Dial | Auto Dialer | Automated Phone Calls | Outbound Tool

outbound calls
auto dial
z dial
power dialer

May 18, 2022

A diverse group of individuals surrounded by various icons representing their unique professions

Why CRM is Important For Every Business?

Businesses
business tools
2022 software

Apr 26, 2022

people working in cubicles at a call center.

How to Setup a Call Center Business From Scratch?

2022 business
startup plan

Apr 21, 2022

a phone with a mask on it

What is Call Masking Feature | Definition | Benefits

hiding numbers

Mar 4, 2022

Incoming and outbound call

Business Phone System

phone system
ziwo cloud
companies phone
windows

Jan 24, 2022

Man and woman stands before a whiteboard displaying various graphs and charts, representing KPIs.

Top 15 Call Center KPI’s & Metrics to Track

call center kpi
service level

Jan 20, 2022

Call queues

Call Queue | Introduction | Benefits | How to set up

call queuing
waiting on hold
create queue

Dec 13, 2021

Advantages of a cloud-based project management system

10 Key Factors to Consider When Choosing Contact Center Software

ziwo
10 Key Factors

Nov 25, 2021

CNAP- Calling Name Presentation

What is CNAP Feature in Telecom?

cnap service
cnap uae
what is cnap
cnap in telecom

Nov 17, 2021

laptop displaying the NPS logo and various website management tools for efficient website administration.

What is Net Promoter Score (NPS)

nps
what is nps
nps formula

Nov 11, 2021

Effective digital marketing strategies for small businesses, maximizing online presence and driving growth.

Call Tracking: Definition, Types, and Benefits

tracking calls
call tracking
feature
marketing

Nov 8, 2021

Image of the ZIWO Cloud call center Platform logo, featuring a cloud with the word 'ZIWO' written inside it.

Startups Essential Tool: ZIWO Software

startup
startups
startup growth
startup tools

Nov 1, 2021

A man wearing headphones and using a laptop to listen or work.

Why Omnichannel Is Important?

omnichannel
omni channel

Oct 20, 2021

An illustration of a customer service chatbot, designed to assist customers with their inquiries from cold calling and provide support\

What is First Call Resolution (FCR)?

FCR
What is FCR
fcr meaning
fcr definition

Sep 30, 2021

A man in green shirt is working on the laptop and surrounde by various icons

انظمة الاتصال السحابي مقارنة مع التقليدية في مراكز الاتصال

Sep 28, 2021

formula of average handling time

What is Average Handle Time (AHT)?

AHT
aht formula
aht meaning
what is AHT

Sep 23, 2021

Three cartoon characters engaged in a conversation on a computer screen.

What is Call Whispering and Why Call Whispering is Important for Businesses

call whisper
agent support
call whispering

Sep 19, 2021

A man is sitting on a cloud and another man is sitting on a floor while holding his head

On Premise Call Center Vs Cloud-based Call Center

Sep 12, 2021

ZIWO call center

What is Click to Call and How Is It Important to Customer Experience?

Click-to-Call
Contact Center

Mar 22, 2021

HubSpot's new features

Learn how to install your HubSpot integration in ZIWO

integration

Mar 15, 2021

Illustration of various sound waves, showcasing different types, conveying emotions

Emotion Tracker: A Step Towards The Future of Call Centers

emotion tracker
AI feature
voice AI
ZIWO AI

Feb 14, 2021

A cartoon character in green shirt dialing a number in cold calling software

What is IVR? And How It Benefits Your Business?

IVR
What is IVR
ivr system
meaning of ivr

Jan 11, 2021

Expected growth rate of VOIP markets

What Do VoIP Phones Mean For Today’s Business

callcenterapi
phone models
voip desk phone
technology

Nov 17, 2020

A woman sitting in a chair with a blue laptop, focused on her work.

How the pandemic has changed Remote Working <br> 5 Top Trends for the Next Decade

IVR
work remotely

Nov 9, 2020

A yellow shirt, purse, watch, dress and bag showcased on a phone

State of Retail Post COVID-19

State of Retail
retail updates
retail covid
retail trends

Oct 27, 2020

Smartphones screen displaying a text message and call

Revolutionizing Business by WhatsApp

inbound

Jul 27, 2020

A cartoon man holding a box labeled "SDK".

ABC’s of SDK

CCaaS
integration
software

Jul 14, 2020

A cartoon boy in a superhero costume, with a magnifying glass, ready to solve mysteries

How virtual agents can help your business in today’s situation?

outbound
virtual agents
virtual phones
cloud PBX

Apr 15, 2020

Flattening the curve

How To Keep Your Business Running Remotely?

outbound
inbound
remote work
roaming agent

Mar 27, 2020

Boy is using outbound dialer for outbound calls

How to use Outbound Dialer in Marketing ?

outbound
CCaaS
outbound dialer
outbound calls

Mar 17, 2020

A person's hand typing on a laptop keyboard.

The Immense Advantages of Call Tracking for Businesses

IVR
FCR
marketing tool
sales tool

Mar 11, 2020

A cartoon man pointing to a number chart, indicating local, troll and premium number

End Call Survey – A must-have for all businesses

CCaaS
IVR
business tools
customer survey

Mar 4, 2020

A sketch of a hand using a laptop to design a company website.

What is Web CallBack functionality and how can it help your business?

outbound
inbound
integration
callcenterapi

Jan 27, 2020

Fully customisable, powerful function, cost effective, in the cloud

ZIWO closes Series A Funding led by Wamda Capital

CCaaS
series funding
tech new
uae tech

Jan 12, 2020

Hand holding target with icons representing ZIWO call center KPIs

Call Center KPIs : Definitions & Best Practices

CCaaS
IVR
FCR

Dec 28, 2019

Test reporting protactor BDD

UI Automation Test reporting: Protractor/BDD

callcenterapi
API library
JSON file
Reporting

Nov 22, 2019

A cartoon boy in a superhero costume, with a background featuring a bulb arrow and graph.

What can be done with your existing PSTN lines?

CCaaS
phone numbers

Oct 16, 2019

An open source load testing tool

JMeter vs Locust, which do you prefer ?

callcenterapi
API library
technology
dev

Sep 26, 2019

A diagram showing the benefits of API

Why is API key to your business?

IVR
API library
what is API
WEB

Sep 16, 2019

Postman diagram

Postman as QA automation tool

integration
IVR
API library
postman

Aug 25, 2019

A woman focused on her laptop, surrounded by a yellow sticky note, engrossed in her work.

The Emergence of Azure in Middle East

CCaaS
Azure
microsoft azure
azure cloud

Jul 14, 2019

A woman sitting in a chair with a laptop, focused on her work.

The StartUp Experience

inbound
IVR
outbound
startup

Jun 19, 2019

Live dashboard screen

Hackathon: Where Creativity Becomes Reality!

inbound
integration
startup
developers

May 22, 2019

QA process diagram

QA | Contact Center Software

IT
QA
standards
Deployment

Jan 28, 2019

Dashboard displaying various data types.

Zabbix Summit 2018

IVR
FCR
Zabbix

Dec 18, 2018

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